Fatima Jalloh
Client Support Analyst | Data Analyst
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About
I am an adaptable and solutions-driven professional with a strong foundation in technology, customer service, and business operations. With experience spanning healthcare, insurance, and academics and a technical education in Information Technology. I bring a unique blend of technical expertise and interpersonal skills to every role.
My background includes working with CRM systems in healthcare and insurance settings, where I helped optimize workflows, improve data management, and support end-users. I have a strong ability to translate technical concepts into practical solutions that enhance efficiency and customer satisfaction.
Known for my goal-oriented mindset, I thrive in fast-paced environments that require problem-solving, attention to detail, and clear communication. I enjoy collaborating with teams, troubleshooting technical issues, and continuously expanding my skill set to stay ahead in the ever-evolving tech landscape.
With a passion for learning and a dedication to providing exceptional service, I am eager to contribute to organizations that value both innovation and customer-centric solutions.
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Experience
Arthur J. Gallagher | Remote
Client Service Associate
May 2022 – September 2024
- Acted as the primary point of contact for client inquiries, ensuring prompt and professional resolution of issues to maintain client satisfaction.
- Conducted detailed data analysis to optimize workflow processes, improve client service delivery, and enhance operational efficiency.
- Supported risk management initiatives by adhering to data and document standards, ensuring compliance and accuracy.
- Designed and generated client-facing reports and documents, tracking key performance metrics to improve service quality.
- Collaborated with internal teams to identify inefficiencies, propose solutions, and enhance productivity across client service workflows.
- Create documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.
- Worked and managed varies insurance renewal workflows.
MSW Program Administrative Assistant
July 2021 – May 2022
- Designed and implemented process improvements for academic systems, ensuring compliance and efficiency in student record management.
- Conducted mid-term and final grade analysis, providing actionable insights to improve academic outcomes.
- Supported cross-functional teams, including IT and finance, to enhance process accuracy and streamline workflows.
- Managed multiple student-related projects, ensuring timely completion and adherence to program goals.
January 2020 – July 2021
- Managed data systems and updated student records, ensuring integrity and compliance with institutional standards.
- Partnered with technical teams to implement innovative solutions for course scheduling and catalog management.
- Delivered insights to improve processes and enhance user experience across platforms.
Account Manager Support Supervisor
April 2019 – December 2019
- Led risk mitigation initiatives by identifying gaps in billing processes and implementing updated procedures.
- Provided detailed analysis of revenue cycles and key performance indicators, ensuring alignment with strategic goals.
- Maintained strong client relationships through effective communication and resolution of complex challenges.
April 2018 – April 2019
- Conducted detailed reviews of financial and billing systems, identifying discrepancies and implementing corrective actions.
- Utilized data analysis tools to generate reports, track trends, and recommend actionable improvements.
- Collaborated with cross-functional teams to enhance workflow processes and optimize outcomes.
Education
Sacred Heart University | Fairfield, CT
Bachelor of Science in Information Technology
