Anna Miller

Empathetic, customer-first Sales Engineer with 4+ years of experience partnering with sales teams to design, demonstrate, and validate SaaS solutions for SMB and mid-market customers. Trusted technical advisor known for translating complex cloud, security, and observability platforms into clear, outcome-driven value for both executive and technical stakeholders. Deeply experienced in custom demos, technical discovery, objection handling, and solution alignment, with a consultative, human-centered approach that builds trust and accelerates adoption.

Passionate about enabling reliable, high-quality customer experiences through thoughtful system design, testing, and continuous improvement.

Partner Specialist Engineer at Pax8 (2022-05 – Present)

• Collaborate closely with sales teams to support complex pre-sales engagements, conducting technical discovery to understand customer business challenges, workflows, and success criteria.
• Conduct frequent hands-on product demonstrations, technical walkthroughs, and onboarding sessions to help partners confidently sell, deploy, and support cloud and security solutions.
• Deliver high-impact, customized product demonstrations and technical walkthroughs to technical teams, executives, and non-technical stakeholders, ensuring clarity, confidence, and trust
• Support proofs of concept and trial evaluations, addressing technical risks, integration concerns, and objections while validating solution fit.
• Act as a trusted advisor to reseller partners and end customers, guiding solution design decisions with empathy, curiosity, and a customer-first mindset.
• Partner cross-functionally with Sales, Product, and Customer Success to improve deal velocity, ensure smooth handoff to implementation, and align expectations post-sale.
• Capture and communicate customer feedback, recurring objections, and feature gaps to internal teams, contributing to continuous improvement and best practices.
• Create and maintain demo environments, technical documentation, and ServiceNow knowledge base articles to improve scalability, consistency, and partner self-sufficiency.
• Consistently recognized for building strong rapport with customers and partners through compassionate, inclusive communication.
• Improved partner onboarding effectiveness and customer satisfaction by proactively aligning technical solutions with real-world constraints and goals.

Office Coordinator at Spencer Fane (2021-09 – 2022-05)

• Supported internal technology and workflow modernization initiatives that improved documentation, collaboration, and service delivery.
• Assisted with training coordination and process improvement efforts, strengthening internal and client-facing experiences.

MA in Ancient Mediterranean Civilisations – University of Edinburgh

AA in Anthropology – Pima Community College