Emiline Kamara

Results-driven Customer Service Specialist with over 5 years of experience delivering exceptional support across telecom, banking, and international remote environments. Proven ability to manage high-volume customer interactions, resolve complex issues, and maintain 95%+ customer satisfaction rates. Experienced in CRM systems, live chat, email support, and cross-cultural communication, with a strong ability to work in fast-paced and remote environments.

Committed to improving customer experience, reducing response time, and building long-term client relationships.

Remote Customer Support Specialist at Upwork (2020-01 – 2021-01)

• Managed 50–70+ customer inquiries daily via email and live chat
• Maintained 95%+ customer satisfaction rating across multiple projects
• Resolved issues related to billing, refunds, order tracking, and account access
• Utilized CRM systems (Zendesk, Freshdesk) to track and manage customer tickets
• Reduced response time by 30%, improving overall customer experience
• Collaborated with remote teams across multiple time zones

Support at Africell Sierra Leone Ltd (2022-01 – 2023-01)

• Support project tasks by tracking milestones, due dates, and internal processes.
• Protect sensitive information and maintain a high level of professionalism in all interactions.
• Perform accurate data entry, update electronic medical records, and prepare clinical and administrative documents to support daily healthcare operations.
• Maintain strict patient confidentiality and handle sensitive health information in compliance with healthcare regulations while demonstrating professionalism in all interactions.

Front Desk / Customer Service Assistant at Rokel Commercial Bank (2025-12 – 2026-01)

• Served as first point of contact for customers
• Handled inquiries and directed clients efficiently
• Supported administrative operations and documentation
• Maintained a professional and customer-friendly environment

Bachelor's Degree in International Relations – Tambov State University (2026)