Anna Roxstrom

Billing Phone Specialist with over 11 years of experience in customer service, financial analysis, and clerical tasks. Adept at streamlining billing processes and resolving inquiries efficiently, fostering trust and enhancing customer satisfaction. Proficient in QuickBooks and maintaining accurate financial records, with a strong commitment to teamwork and continuous improvement in service delivery.

BILLING PHONE SPECIALIST - Performance Home Medical

(2022-11)

• Provided exceptional support to patients regarding billing inquiries, fostering trust and enhancing customer satisfaction.
• Streamlined billing processes, reducing resolution times and improving overall efficiency in accounts receivable.
• Analyzed patient billing queries to identify trends, leading to proactive solutions and reduced recurrence of common issues.
• Maintained precise records of patient interactions, ensuring compliance with company policies and enhancing financial accuracy.
• Cultivated a reassuring environment for patients by actively listening to their concerns, fostering positive experiences, and enhancing overall satisfaction.
• Partnered with cross-functional teams to streamline communication regarding billing issues, strengthen teamwork, and expedite problem resolution.

CLERK - Mt. Olivet Cemetery - Renton, WA

(2020-09 - 2022-11)

• Fill in for the bookkeeper by posting sales and bills, writing checks, and reconciling accounts.
• Provided administrative support to a team of five, fostering collaboration and enhancing workflow efficiency.
• Executed daily account reconciliations and maintained meticulous records, contributing to overall financial integrity and accountability.
• Fostered a collaborative environment by assisting team members with tasks, enhancing overall office efficiency and communication.
• Streamlined document management processes, reducing retrieval times and improving team productivity significantly.
• Provided comprehensive administrative support, enabling timely project completion and strengthening team performance.

HOUSE CLEANER - The Cleaning Authority - North Bend, WA

(2020-03 - 2020-09)

• Executed detailed cleaning in homes, boosting client satisfaction and repeat service requests.
• Built strong client rapport through attentive service, enhancing overall customer experience.
• Managed cleaning supply inventory, ensuring efficient restocking and availability for operations.

DIETARY AIDE - Timber Ridge at Talus - Issaquah, WA

(2018-01 - 2019-11)

• Prepared nutritious meals, enhanced dining satisfaction, ensured dietary compliance.
• Managed dietary records, tailored meal prep, ensured nutritional accuracy.
• Monitored stock, assisted orders, minimized waste, ensured meal availability.
• Engaged residents during meals, fostered warm dining, boosted satisfaction.
• Executed cleaning protocols, maintained health compliance, ensured safe dining.

FOOD SERVICE ASSISTANT - Tahoma School District - Maple Valley, WA

(2014-09 - 2018-01)

• Oversaw meal prep for 500+ students, ensuring high standards of food safety and quality.
• Maintained kitchen cleanliness and handled dishwashing and sanitation tasks efficiently.
• Accurately managed cash transactions and closing procedures with precision.
• Optimized inventory for breakfast menus, reducing waste and cutting costs.

HIGH SCHOOL DIPLOMA - Tahoma School District

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, ACCOUNTING - Western Governors University (2022-12)