Anna Yanchukovska

Compliance and Trust & Safety professional with experience supporting international legal requests and emergency disclosure workflows.

Background in legal document review, data protection, and risk assessment, contributing to lawful data disclosure decisions while safeguarding user privacy. Comfortable working in structured, policy-driven environments handling sensitive and high-responsibility cases.

Legal Agent - Trust & Safety Operations - Vaco (Highspring) - Austin, TX

(2023-11)

• Handle Emergency Disclosure Requests (EDRs) involving terrorism threats, suicide risks, missing persons, and imminent harm cases
• Work with law enforcement agencies (including FBI and domestic police) on time-sensitive investigations
• Review and validate international legal data requests across EMEA and APAC, ensuring compliance with country-specific laws and internal policies
• Support high-volume, time-sensitive legal request workflows in fast-paced Trust & Safety operations
• Analyze and fully index court orders and prosecutor requests to support lawful data disclosure decisions
• Perform data preservation under strict Data Security Guidelines
• Produce account-related data (e.g., IP information linked to Google accounts) in compliance with privacy and security standards

Contract & Billing Specialist - Motorola Solutions - Kraków, Poland

(2020-05 - 2022-10)

• Administered and audited customer contracts, including enterprise and government clients, ensuring compliance with contractual and internal controls
• Generated and validated invoices and monthly reports; processed credits for rental equipment
• Supported North America operations, resolving customer billing, equipment, and service issues
• Audited rental equipment (radio and related hardware), managed returns, corrections, and direct customer invoicing
• Identified and resolved billing discrepancies and service-related issues in coordination with cross-functional teams
• Maintained data accuracy across internal systems, supporting audit readiness, reporting reliability, and financial integrity

Quality Assurance & Device Testing (Freelance) - TestIO, uTest

(2023 - 2025)

• Executed manual and exploratory testing across web and mobile applications to identify functional, usability, and edge-case issues
• Designed and executed test cases based on product requirements and user scenarios
• Reproduced, documented, and validated software defects (bugs) using Jira to support accurate issue resolution
• Tested multiple devices and environments, including smartwatches, mobile devices, and connected hardware
• Validated payment flows and transaction scenarios, ensuring reliability across different payment methods and integrations
• Collaborated with development teams, working in UAT environments and providing clear, structured findings to support product quality improvements

BBA - Psychology and Humanities, English Philology with Business Elements - Andrzej Frycz Modrzewski Krakow University (2020)