Anne Biscobing

Self motivated and hard worker experienced in customer service and time management. Assisted clients and customers through phone, email and chat support. Committed to balancing company goals while helping all customers find solutions. Resourceful problem solver who is adept at remaining calm in stressful situations. Experienced in coordinating schedules and providing administrative support. Known for exceptional communication skills, attention to detail and recognized for being a top performer.

Senior Benefits Specialist at GAINWELL TECHNOLOGIES (2017-10 – 2026-04)

• Educated members and providers of insurance eligibility, current status and coverage options
• Prepared documentations needed for tax purposes and legal cases
• Applied solutions In accordance with state and federal law
• Provided resolutions for overpayments and suspended benefits
• Educated members in billing procedures between multiple insurance carriers
• Reviewed and reconciled refunds and premium payments
• Generated documentation of current and past benefits
• Trained and mentored new team members, accelerating their ramp-up time and supporting consistently high quality scores.
• Cross trained for all 11 member departments and provider teams
• Generated documentation needed and educated members of changes and current status of premiums, spend downs, deductibles and co pays
• Assisted providers with current claim status and payment information
• Recorded and documented incoming prior authorization requests for procedures and prescriptions
• Updated providers with contract and renewal requirements
• Maintained up-to-date knowledge of federal and state regulations impacting member benefits programs.
• Responded to benefit inquiries on plan provisions, benefit enrollments and status changes.
• Ensured company compliance with federal and state laws, including reporting requirements.
• Guided members through the enrollment process for all benefit programs.
• Educated members on benefit programs and eligibility requirements
• Investigated and resolved benefit issues and complaints.
• Matched opportunities with improvements within existing training guidelines and provided solutions

Customer Service Representative/ Scheduling at HEALTHGRADES (2013-12 – 2017-09)

• Matched patients with in-network providers, improving first-call resolution and reducing appointment rescheduling issues.
• Resolved conflicts and provided scheduling for multiple providers in multiple clinics.
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Provided exceptional customer service to clients in fast-paced call center environment.
• Performed data entry tasks accurately and in a timely manner.
• Displayed strong organizational skills while managing multiple projects simultaneously.
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
• Developed strong customer relationships and loyalty through effective communication.
• Updated and maintained database with accurate customer information
• Navigated multiple computer systems and applications and utilized search tools to find information

Accounts Receivable/Leasing consultant at FISHER PROPERTIES (2010-04 – 2013-12)

• Receive payments and post amounts paid to customer accounts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Prepare and turn over account records to attorneys when customers fail to respond to collection attempts.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Determine and certify the eligibility of prospective tenants, following government regulations.
• Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
• Plan, schedule, and coordinate general maintenance, major repairs, remodeling and move in, move out cleaning and inspection for residential properties.

Office Manager/Human Resources at FENSKE SECURITY (2005-08 – 2010-05)

• Supported day-to-day operations of HR functions and duties
• Maintained and updated employee records to support accuracy and compliance
• Managed payroll processing by verifying time sheets and ensuring accuracy of payments
• Coordinated job postings, interviewing and selection process Prepared and set up for new employee orientations
• Processed and reviewed employment applications to evaluate qualifications and eligibility of applicants
• Selected applicants meeting specified job requirements and referred ti hiring personnel
• New account contracts
• Accounts payable
• Accounts receivable