Ronald Gan

Build and maintain strong relationships with union members and their families through personalized client support and ongoing communication Conduct needs assessments and recommended appropriate coverage options to support clients' financial protection goals Processed high volumes of client information and documentation while maintaining accuracy, and organization

Benefit Specialist at Globe Life American Income Division: McQuade Organization (2026-05 – Present)

• Build and maintain strong relationships with union members and their families through personalized client support and ongoing communication
• Conduct needs assessments and recommended appropriate coverage options to support clients' financial protection goals
• Processed high volumes of client information and documentation while maintaining accuracy, and organization
• Tracked and organized client policy data, follow-up activities, and service requests to ensure accurate reporting, timely resolutions, and efficient workflow management through SalesBase.
• Delivered exceptional customer service by educating clients on tailored benefit and insurance solutions based on individual needs.

Project Manager at Building Envelope Consulting (BECI) (2023-01 – 2026-05)

• Led cross-functional teams to ensure operational readiness and quality standards across 10+ concurrent client engagement, eliminating post-delivery rework and reducing risk exposure.
• Owned end-to-end project readiness and cross-functional coordination across 10+ teams, ensuring on-time launches, aligned scope, and clear execution sequencing within a $5M delivery portfolio.
• Optimized project communication and accountability by implementing milestone-aligned stand-ups and leveraging project management tools (NetSuite Oracle), which led to a 30% reduction in delays and enhanced team collaboration.
• Built structured documentation and reporting workflows using AI-assisted tools to reduce repetitive drafting and improve clarity across stakeholders.

Electronic Technician at Raytheon Technologies (2018-07 – 2023-01)

• Diagnosed root causes of system failures by collecting and analyzing test data, improving system performance by 20% using data analytics tools to structure findings and provide actionable insights for decision-making.
• Standardized lab processes and performance metrics, improving efficiency by 25% in managing 10+ technical projects through iterative testing and cross-team collaboration, streamlining project delivery timelines.
• Instituted advanced data collection methodologies and conducted detailed performance analysis of building systems, curtailing system failures by 15% and achieving a 3% increase in overall system uptime.

Aircraft Electrical and Environmental Technician at Air Force - Reservist (2018-06 – 2024-06)

• Trained 15+ new Airmen on auxiliary power unit (APU) systems and standardized operational procedures, enhancing team readiness and reducing operational errors by 20% through improved communication and training.
• Rectified system failures by executing diagnostics on 5+ complex aircraft subsystems, including air-conditioning and fire suppression, culminating in a tangible 25% reduction in overall system malfunctions.

A.S. in Electrical Engineering Technology – St. Petersburg College (2015-01 – 2018-05)

A.S. in Aircraft Maintenance Technology – Air Force College - CCAF (2019-04 – 2019-08)