Annitra Eaton
Information Technology
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About
I'm an IT Support Specialist with CompTIA A+, Network+, Security+ & Project+ certifications, currently pursuing a B.S. in Information Technology. I've educated staff on software in high-pressure environments, enhancing team efficiency. I'm skilled in troubleshooting, user support, technical documentation, and ITIL practices. I offer strong analytical skills and clear communication to support the IT department.
Experience
Insurance Producer at Purdy Financial (2024-03 – Present)
Tailored insurance plans after client needs.
- Tailored insurance plans after client needs.
- Negotiated policy terms and premiums to cut down client costs and secure favorable contract results.
- Led fully remote insurance sales using cloud CRM to automate workflow and track all digital leads.
Special Education Paraprofessional at Baldwin County Public Schools (2022-08 – 2024-01)
Modified lesson materials to support individual learning.
- Modified lesson materials to support individual learning.
- Worked with teachers to carry out learning plans.
- Kept confidential student records and behavior logs
- Conducted small-group instruction for students.
- Facilitated classroom accommodations and assistive technology setup.
- Trained substitute staff on procedures and safety protocols.
- Adjusted strategies routinely, producing measurable improvement in task completion.
Correctional Officer at King County Dept of Adult and Juvenile Detention (2017-01 – 2021-09)
Performed administrative tasks while working with outside agencies.
- Performed administrative tasks while working with outside agencies.
- Maintained order and accuracy of assigned unit.
- Responded quickly to high-pressure scenarios.
- Managed confidential information.
- Mentored new staff through shadowing and structured feedback.
- Implemented de-escalation techniques.
- Partnered with medical teams for vulnerable individuals.
Education
Bachelor's degree in Information Technology – Western Governors University (2024-01)
Certificate in Information Technology – Google IT Support (2023-01 – 2023-12)
