Annitra Eaton

I'm an IT Support Specialist with CompTIA A+, Network+, Security+ & Project+ certifications, currently pursuing a B.S. in Information Technology. I've educated staff on software in high-pressure environments, enhancing team efficiency. I'm skilled in troubleshooting, user support, technical documentation, and ITIL practices. I offer strong analytical skills and clear communication to support the IT department.

Insurance Producer at Purdy Financial (2024-03 – Present)

Tailored insurance plans after client needs.

• Tailored insurance plans after client needs.
• Negotiated policy terms and premiums to cut down client costs and secure favorable contract results.
• Led fully remote insurance sales using cloud CRM to automate workflow and track all digital leads.

Special Education Paraprofessional at Baldwin County Public Schools (2022-08 – 2024-01)

Modified lesson materials to support individual learning.

• Modified lesson materials to support individual learning.
• Worked with teachers to carry out learning plans.
• Kept confidential student records and behavior logs
• Conducted small-group instruction for students.
• Facilitated classroom accommodations and assistive technology setup.
• Trained substitute staff on procedures and safety protocols.
• Adjusted strategies routinely, producing measurable improvement in task completion.

Correctional Officer at King County Dept of Adult and Juvenile Detention (2017-01 – 2021-09)

Performed administrative tasks while working with outside agencies.

• Performed administrative tasks while working with outside agencies.
• Maintained order and accuracy of assigned unit.
• Responded quickly to high-pressure scenarios.
• Managed confidential information.
• Mentored new staff through shadowing and structured feedback.
• Implemented de-escalation techniques.
• Partnered with medical teams for vulnerable individuals.

Bachelor's degree in Information Technology – Western Governors University (2024-01)

Certificate in Information Technology – Google IT Support (2023-01 – 2023-12)