Anthony Ployer

Accomplished EMS executive with nearly 10 years of progressive leadership in emergency medical services, emergency communications, workforce administration, quality assurance, regulatory compliance, operational planning, and public safety. Currently serving as Operations Chief for the New Hampshire Division of Action Ambulance Service with executive oversight of approximately 40 employees, 3 EMS stations, 6–8 ambulances, and 3–5 direct-report supervisors. Responsible for payroll approval, overtime management, QA/QI, employee investigations, policy implementation, operational readiness, medical supply and pharmaceutical management, contract administration, hospital and fire department partnerships, special event planning, training, and strategic operations while supporting Massachusetts operations as needed.

Operations Chief – New Hampshire Division - Action Ambulance Service - Ossipee Valley and North Conway service areas

(2026-06)

Executive oversight of EMS operations throughout the Ossipee Valley and North Conway service areas.

• Supervise approximately 40 employees, including 3–5 supervisors.
• Oversee 3 stations and 6–8 ambulances.
• Approve payroll, overtime, staffing, scheduling, and deployment.
• Lead QA/QI, chart audits, protocol compliance, and performance improvement.
• Conduct investigations, coaching, evaluations, corrective actions, and discipline.
• Manage pharmaceutical ordering, medical supplies, and controlled substance accountability.
• Coordinate hospital contracts, fire department partnerships, and executive meetings.
• Develop operational plans, special event coverage, and workforce training.

Paramedic / Field Supervisor - Action Ambulance Service

(2025-01 - 2026-06)

Delivered ALS care, supported field operations, mentored staff, assisted with scheduling QA, and managed pharmaceutical ordering, medical supplies, and controlled substance accountability.

Paramedic - Cataldo Ambulance

(2023-03 - 2025-01)

Provided ALS, airway management, medication administration, and critical care.

Emergency Medical Technician - Cataldo Ambulance

(2022-10 - 2023-03)

Provided BLS emergency care and transport.

Emergency Medical Technician / Emergency Medical Dispatcher - Action Ambulance Service

(2020-09 - 2022-08)

Provided BLS care while coordinating CAD dispatch and pre-arrival instructions.

Emergency Medical Technician - Lifeline Ambulance

(2019-03 - 2020-09)

Provided interfacility transport and patient care.

Lead Hub Supervisor - UPS

(2019-04 - 2019-09)

Managed staffing, workflow, productivity, and safety.

Regional Supervisor - Security Service Specialists

(2018-11 - 2019-06)

Managed multiple sites, scheduling, investigations, compliance, and client relations.

Supervisor - Swissport International

(2017-09 - 2019-03)

Supervised aircraft fueling operations, personnel, and safety compliance.

Paramedic Program - Pro EMS Center for Medics (2023)

Emergency Medical Technology - Middlesex Community College

GED - Billerica Memorial High School