Case Manager I (Acting Program Analyst III) (Lead) - City of Oakland Human Service Department - Oakland, CA
(2021-04)
- Provides guidance on homeless issues and oversight of the City's efforts to address and end homelessness; at 20-30 city sanctioned homeless encampments ranging from 25 to 50 residents.
- Leads the design and implementation of emergency crisis response strategies to address unsheltered homelessness
- Supports program implementation including site development, provider selection, budget development, start-up, and ongoing support
- Collaborates with other local businesses, non-profits, and community groups in the coordination and delivery of services to the homeless.
- Coordinates City policies and activities with local, regional, state, and federal homeless programs.
- Serves as a City liaison on homeless issues to civic groups, community, advocates and individuals.
- Establishes, maintains, and enhances cooperative relationships with City departments, local service providers, and the homeless community.
- Assists unhoused community with understanding and complying with (EMP) Encampment Management Policy
- Find community resources and partners Community Homelessness Services for things such as jobs, education, wellness and others
- Train and help with onboarding of new case management staff and community outreach team
- Provide various outpatient mental health services with the goal of patient recovery.
- Participate in and facilitate weekly case conference meetings to discuss client's case and coordinate the re-entry of students into schooling/trade programs
- Assisted youth with transitional plans such as trades, and workforce management departments
- Use appropriate protocol during Clinical psychosocial intervention in crisis situations
- Connected clients with housing opportunities for substance abuse, mental health
Case Manager/Housing Navigator (Contra Costa County Probation Housing Program) (Lead) - Hope Solutions - Pleasant Hill, CA
(2019-04 - 2021-03)
- Conduct community outreach to engage with homeless population and education opportunities.
- Work collaboratively with Contra County Probation departments to find the best housing needs to clients.
- Outreach and connect with property managers and housing opportunities throughout the San Francisco Bay Area
- Enter client data into HMIS program accurately and efficiently
- Assist transitional age youth and adults with county wide resources.
- Connect clients with job resources and opportunities through Rubicon Program job resources and education programs.
- Assist homeless veterans, mental health and clients who may be escaping domestic violence.
- Work with probation officers and or courts, victim support advocate local providers of family violence and Family Justice Center/Stand
- Meet with properties managers in facilities or in and around the Contra Costa County to advocate for next level of care opportunities for residents.
- Work in close collaboration with youth and adults to ensure direct connection into youth/adults' services that may include shelter placement, group homes, support with education/employment, coordination of care with medical and behavioral health services, and family reunification when appropriate.
Hospice Clerk IV - Kaiser Permanente - Vallejo, CA
(2013-06 - 2019-03)
- Scheduling Home Health Aides and Nursing visits HCMS, EPIC system
- Order (DME) durable medical equipment for patients, such as oxygen, hospital beds, over bed tables etc.
- Understand and follow oral and written organization guidelines via computer and the ability to work in a team
- Process a large volume of volunteer and intern mileage reimbursement
- Complete new admits and enter them into computer software system EPIC Health Connect
- Manage and coordinate care for patients enrolled in Hospice program
- Collaborate with healthcare patients and their families to ensure Home health services needs are met.
- Establish communication with newly enrolled members to introduce them to the Hospice program
Case Manager/Youth/Adult Advocacy Coordinator II - Hampton House - Vallejo, CA
(2008-04 - 2013-06)
- Worked collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently.
- Meet with properties managers in facilities or in and around the Contra Costa County to advocate for next level of care opportunities for residents.
- Work in close collaboration with youth and adults to ensure direct connection into youth/adults' services that may include shelter placement, group homes, support with education/employment, coordination of care with medical and behavioral health services, and family reunification when appropriate.
- Worked in collaboration with Solano County Juvenile Hall
- Maintain client caseload to ensure that minors are attending school on site and completing classroom assignments.
- Manage assaultive behavior of minors who are mental and emotionally disturbed.
- Complete daily observations and progress summaries of minors, including incidents reports for minors on a daily or as needed basis.
