Anthony Stanford
Contact Center Engineer III
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About
Experience configuring Cisco routers and switches.
Experience installing and configuring Cisco Unified Communications Manager (UCM). Ability to communicate and assist with customers regarding troubleshooting and problem solving issues.
Experience interacting with various levels of executive level management.
Experience
Contact Center Engineer III - GM Financial
(2016-09)
- Managed Cisco Unified Contact Center Express (UCCX)
- Created and updated UCCX scripts
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Troubleshooting of voice issues.
- Managed Infortel Select (ISI).
- Updated Avaya vectors.
Network Engineer (Voice & Data) - Technical Resource Group (Contract with Tetra Pak)
(2016-03 - 2016-07)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues
Network Engineer (Voice & Data) - Tek Systems (Contract with Texas Health Resources)
(2015-07 - 2016-03)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 79XX model phones.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
- Provided recommendations on Network and voice hardware.
- Provided recommendations on Network design.
Network Engineer (Voice & Data) - Associa
(2015-03 - 2015-07)
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 69XX, 79XX, 89XX, 99XX model phones.
- Migrated remote locations from legacy PBX systems to Cisco Unified Communications Manager.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
UC Engineer - Presidio
(2014-07 - 2015-03)
- Manage customers Cisco Unified Call Manager (UCM)
- Manage customers Cisco Unity connection
- Troubleshooting of VOIP issues.
Network Engineer (Voice & Data) - Air System Components
(2010-10 - 2014-07)
- Responsible for being the only VOIP engineer on the team.
- Managed Cisco Unified Communications Manager (UCM)
- Managed Cisco Communications Manager Express. (CME)
- Managed Cisco Unity Connection.
- Managed Cisco Unified Contact Center Express. (UCCX)
- Supported Cisco 69XX, 79XX, 89XX, 99XX model phones.
- Migrated remote locations from legacy PBX systems to Cisco Unified Communications Manager.
- Managed Cisco Routers and Switches
- Troubleshooting of all the voice issues.
- Troubleshooting of LAN and WAN issues.
- Upgraded network infrastructure at multiple locations.
- Upgraded CUCM and Unity connection from 7.x to 8.X.
- Setup Cisco UCS C210 to host Cisco UC servers (UCM, Unity, UCCX).
Systems Specialist II - Citigroup
(2009-12 - 2010-10)
- Managed Cisco routers.
- Managed Cisco Catalyst switches with both CatOS and Cisco IOS.
- Perform remote troubleshooting of LAN/WAN issues.
Network Operation Center Engineer - INX Inc.
(2007-07 - 2009-12)
- Made daily changes in Cisco Unified Call Manager (UCM)
- Troubleshooting of VOIP issues.
- Configure and maintain Cisco switches and routers.
- Perform remote troubleshooting of LAN/WAN issues.
- Assist and teach other engineers to configure Cisco Call Manager, Unity, routers and switches.
Technical Support Engineer I - AT&T
(2007-01 - 2007-07)
- Managed customer's premises Internet router.
- Used expertise in isolating where problems occurred with the customers Internet access.
- Assisted customers in basic troubleshooting procedures of their WAN connections.
- Provided fist level support for legacy SBCIS business customers.
Cryptologic Technician Maintenance - US Navy
(1999-08 - 2005-08)
- Top Secret/SCI Security Clearance with CI Polygraph.
- Provided Installation and Maintenance of various Cisco Routers and Switches.
Education
AAS - Computer Information Technology: Network Administration and Support (2009-05)
