Contact Center Director
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Highly accomplished, Professional Services Director and Analyst with 12+ years of experience providing industry knowledge and leadership to over 20 various clients across multiple industries and mentoring the internal professional services team. Dedicated Contact Center Operations Manager with 6+ years of experience providing integral leadership and support for an industry leader. Consistently transitioned to positions of increased responsibility throughout my career. Resourceful hands-on management style combined with technical background to optimize staff member job performance and productivity to achieve targeted goals. Extensive record of success in cost benefit analysis, ad hoc analysis, and process evaluations to improve efficiency of operations. Thrive in dynamic, high-pressure environments requiring focused leadership and delivering a superior customer centric experience. Adept at developing and administering multimillion-dollar budgets.
Highly accomplished, Professional Services Director and Analyst with 12+ years of experience providing industry knowledge and leadership to over 20 various clients across multiple industries and mentoring the internal professional services team. Dedicated Contact Center Operations Manager with 6+ years of experience providing integral leadership and support for an industry leader. Consistently transitioned to positions of increased responsibility throughout my career. Resourceful hands-on management style combined with technical background to optimize staff member job performance and productivity to achieve targeted goals. Extensive record of success in cost benefit analysis, ad hoc analysis, and process evaluations to improve efficiency of operations. Thrive in dynamic, high-pressure environments requiring focused leadership and delivering a superior customer centric experience. Adept at developing and administering multimillion-dollar budgets.
Degree in Management Science. Finance concentration.
