Data Analytics
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Data Analyst and IT professional with 10+ years of experience in data analysis, system support, and IT instruction. Skilled in Python, SQL, Power BI, and incident analysis, with proven success in delivering actionable insights, optimizing workflows, and supporting decision-making through data visualization and reporting. Strong background in IT service management and technical instruction, with the ability to translate complex findings into clear, business-focused solutions.
Technical Skills Languages & Tools: Python (pandas, matplotlib), SQL, Power BI (Certified), Excel, JIRA Platforms: Windows, Linux, GCP, AWS, ServiceNow, SaaS Applications Specialties: Data Analysis, Data Visualization, Reporting Dashboards, Workflow Optimization, ITSM, QA Testing, Incident Analysis, Networking
Bachelors of Science in Information Systems
