Delivery Driver at Uber Eats (2017-03 – Present)
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
Accounts Receivable Specialist at University of Pennsylvania/Penn Care @ Home (2016-02 – 2019-08)
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Processed new customer forms to set up accounts in system.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
Reimbursement Specialist at MD Integrated Medical Management (Temp Agency) (2013-10 – 2016-02)
- Maintained confidentiality and integrity of patient data.
- Drafted documents based on payer guidelines and submitted to necessary parties.
- Reviewed uninsured accounts, verifying medical assistance application process, charity care application and drug replacement program availability.
- Worked with billing department to reduce contract implementation errors.
- Researched rejections, investigating problems to appeal claims.
