Co-Owner - Burke Family Practice - Burke, Virginia
(2025-01 - 2026-03)
Practice Administrator - Burke Family Practice - Burke, Virginia
(2023-08 - 2025-12)
- Oversee day-to-day operations of a multi-provider family medicine practice, ensuring smooth, efficient clinical flow and high-quality patient care.
- Directly manage and support a team of 30+ staff, including medical assistants, clinical managers, front-office staff, and providers.
- Establish and refine practice policies, clinical workflows, safety protocols, and operational standards.
- Lead strategic planning for growth, budgeting, staffing, and long-term organizational development.
- Serve as the primary stabilizing presence for staff and patients, ensuring continuity and consistency across all departments.
- Manage revenue cycle processes, including billing oversight, collections, insurance credentialing, and payer relations.
- Review P&L statements, operational budgets, and financial performance metrics to guide strategic decisions.
- Lead vendor negotiations, contract reviews, and operational cost-control measures.
- Coordinate with accountants, attorneys, and insurance brokers for compliance, risk management, and business planning.
- Recruit, onboard, train, and evaluate clinical and administrative staff.
- Implement performance improvement plans, corrective actions, and team-building initiatives.
- Mentor new managers, MAs, and administrative staff to grow internal leadership capacity.
- Promote a supportive, patient-centered, family-friendly workplace culture.
- Oversee infection control, PPE protocols, OSHA compliance, and routine safety training.
- Assist with workflow optimization for rooming, triage, vaccine administration, and patient messaging.
- Ensure adherence to evidence-based practices, clinical guidelines, and quality-of-care standards.
Clinical Operations Manager - Kaiser Permanente - Washington, DC & Southern Maryland
(2011-01 - 2023-12)
- Managed daily clinical operations for Ophthalmology & Optometry departments across three medical centers.
- Managed staffing schedules for 21 direct reports across three medical centers.
- Developed a comprehensive staff training program that led to a 95% increase in employee retention.
- Served as "Manager of the Day," coordinating medical center operations.
- Reduced department costs through inventory and overtime management.
- Collaborated on a full department renovation project.
- Managed departmental budget, payroll, and capital equipment purchases.
- Participated in union-based team activities.
- Partnered with Georgetown University to train ophthalmic assistants.
- Utilized operational reports to improve patient satisfaction.
Lead Ophthalmology Assistant - Kaiser Permanente - Washington, DC & Southern Maryland
(2011-01 - 2023-12)
- Performed initial work-ups and specialized ophthalmic examinations.
- Proficient with Epic.
- Performed diagnostic testing for general and specialty ophthalmology.
- Led training for Ophthalmology and Optometry staff.
Refractive Ophthalmic Technician, Surgical Assistant - Warfighter Eye Clinic - Andrews Air Force Base, MD
(2009-01 - 2011-12)
- Performed patient workups and follow-up care.
- Assisted up to four ophthalmic surgeons during PRK and LASIK procedures.
- Conducted weekly surgery briefings.
- Proficient with AHLTA and CHCS.
Office Manager / Head Ophthalmic Technician - Telahun, Shrader & Rivera, M.D., PC - Clinton, MD
(2003-01 - 2009-12)
- Managed staff relations, performance, and conflict resolution.
- Recruited, hired, and trained office staff.
- Developed and implemented office policies.
- Performed patient workups and follow-up care for 50–90 patients per day.
