Anu Philip

Adaptable professional with over 4 years of combined customer service and healthcare experience. Demonstrated ability in effective communication and problem resolution in fast-paced environments, including retail and hospital settings. Skilled in maintaining accuracy, documentation, and client support, consistently ensuring high levels of customer satisfaction through attentive service and teamwork.

Cardiac Telemetry Technician at Northside Hospital (2020-11 – 2022-10)

• Monitored and interpreted cardiac rhythms, promptly identifying life-threatening arrhythmias and notifying medical personnel
• Reported significant cardiac observations and alarms to healthcare team ensuring patient safety
• Produced accurate, complete documentation and maintained compliance with handoff communication protocols
• Performed additional duties as assigned to support patient care and telemetry operations

Laboratory Technologist at Qualtex Laboratories (2019-10 – 2020-08)

• Conducted diagnostic testing using Abbott Alinity and Prism platforms, including electrophoresis and RPR techniques
• Ensured quality control compliance and maintained accurate records and reports for patient diagnostics
• Trained and guided new technicians on laboratory procedures and equipment operation
• Recognized and reported unusual test results promptly to management
• Participated in process improvements, validations, and SOP development to enhance lab operations

Lab Technician at Newell Brands (2019-02 – 2019-06)

• Executed experiments and tests supporting research and development of inks and stationery products
• Collected, documented, and analyzed experimental data to meet project specifications and regulatory requirements
• Collaborated with engineering to develop and fabricate custom test setups for experimental needs
• Managed multiple projects efficiently to deliver timely and accurate test results

Research Lab Assistant at Georgia State University (2018-05 – 2019-01)

• Executed molecular biology experiments including PCR, western blot, cell culture, and nucleic acid extraction
• Maintained laboratory equipment and ensured compliance with safety and waste management standards
• Documented experimental results and maintained accurate records of supplies and equipment
• Supported lead researchers by carrying out assigned experiments and facilitating smooth lab operations

Overnight Stocker at Walmart (2018-05 – 2018-12)

• Stocked products accurately to designated departments ensuring inventory organization
• Collaborated with team members to complete shift tasks efficiently
• Maintained orderly product arrangement to support store operations

Cashier/Customer Service at CVS Pharmacy (2016-05 – 2017-12)

• Delivered excellent customer service by assisting customers with purchases and inquiries
• Supported product stocking and maintained a clean working environment
• Facilitated customer satisfaction through effective communication and assistance

Cook/Prep at Dairy Queen (2013-01 – 2014-06)

• Assisted with customer orders and food preparation ensuring timely service
• Maintained cleanliness and safety of work areas
• Supported efficient drive-thru operations to enhance customer experience

Bachelor's degree in biological sciences – Georgia State University (2013-08 – 2018-08)

Upper secondary education

Bachelor of Science