April Hayzlett

Experienced and results-driven Insurance Premium Audit Manager with expertise in premium auditing, customer service, and team leadership. Skilled in managing remote audit teams, resolving disputes, conducting complex audits for commercial insurance policies, and ensuring regulatory compliance. Known for delivering high-quality audits, training and mentoring staff, and maintaining strong client relationships.

Insurance Premium Audit Manager at EXL/OSI (2023-01 – 2025-06)

Manage Premium Auditors for inventory workflow processes, production, quality, customer service, dispute resolution, time management, training and development.

Premium Auditor/Quality Reviewer at SELF-EMPLOYED (2017-08 – Present)

Review operations and examine, verify, and record data from various financial records to perform premium audits for commercial insurance policies.

Customer Service Agent at TELETECH (2021-08 – 2023-01)

Handled all inbound calls from current clients for any type of service requests, payments, cancellations, changes, and other customer service questions.

Insurance Agent at TELEPERFORMANCE (2020-10 – 2021-04)

Processed Inbound calls for Medicare Advantage Sales for United Healthcare.

Premium Auditor at CROWELL & ASSOCIATES (2017-02 – 2017-08)

Review operations and examine, verify, and record data from various financial records to perform physical premium audits for commercial insurance policies.

Premium Auditor at NEIS (2017-02 – 2017-04)

Review operations and examine, verify, and record data from various financial records to perform telephone premium audits for commercial insurance policies.

Premium Auditor at INFORMATION PROVIDERS INC (2013-11 – 2017-01)

Review operations and examine, verify, and record data from various financial records to perform physical premium audits for commercial insurance policies.

Asst. Branch Manager/Agent at LIBERTY NATIONAL LIFE INSURANCE CO

Recruited new agents, assisted with licensing, managed agents for insurance Sales for life and health policies. Sold insurance for life and health policies and customer service Reviewed client health and financial data.

Premium Auditor at SELF-EMPLOYED, GROUP MANAGEMENT LLC

Reviewed operations and examined, verified, and recorded data from various financial records to perform physical premium audits for commercial insurance policies.

Premium Auditor at OVERLAND SOLUTIONS

Reviewed operations and examined, verified, and recorded data from various financial records to perform physical premium audits for commercial insurance policies Performed Medicare DMEPOS Suppliers Site Inspections.

Agent at AMERICAN GENERAL LIFE & ACCIDENT INSURANCE CO

Loan Officer at ANCHOR MORTGAGE COMPANY

Accounts Payable Clerk at AARON E HENRY COMMUNITY CENTER

Consumer Affairs Representative at YOUNG AMERICA CORPORATION

Loan Closing Specialist at ADFITECH

Teleservice Representative at MERIDIAN ENTERPRISES

Staff Auditor/Accountant at CHARLES BUCHANAN CPA, PC

Commercial Loan Servicing Accountant at HEARTLAND BANK

MIP/PMI Specialist at GE CAPITAL MORTGAGE SERVICES

Escrow Representative at GERSHMAN INVESTMENT CORP

Master of Business Administration in MBA – Kaplan University Online

Bachelor of Science in Business Administration in Accounting – University of Missouri, St. Louis