Store Manager - Waxxpot - Houston, TX
(2020-06 - 2026-06)
- Managed daily operations of high-volume service-based business.
- Oversee appointment scheduling, client relations, and front-desk operations.
- Train, coach, and supervise team members to maintain company standards.
- Handle customer concerns and resolve issues professionally.
- Maintain accurate records, process transactions, and ensure operational efficiency.
- Coordinate staffing and daily business functions while delivering exceptional customer service.
Medical Receptionist - River Oaks Dermatology - Houston, TX
(2021-07 - 2021-10)
- Greeted and checked in patients while providing exceptional customer service.
- Verified insurance coverage and maintained accurate patient records.
- Scheduled and confirmed patient appointments.
- Managed patient check-in/check-out processes and collected payments.
- Maintained HIPAA compliance and confidentiality of patient information.
- Coordinated communication between patients, provider, and MA.
- Updated EMR and completed administrative duties.
Receptionist - Kids 1st Urgent Care - Edmond, OK
(2019-05 - 2019-10)
- Registered patients and verified insurance information in a busy-walk in urgent care environment.
- Managed patient check-in and check-out processes.
- Answer high-volume phone calls and assisted patients with questions and concerns.
- Forwarded medical records and visit documentation to primary care providers and specialists to support continuity of care.
- Processed payments and maintained accurate patient records.
- Collaborated with healthcare providers and clinical staff to ensure efficient patient flow.
- Maintained HIPAA compliance and patient confidentiality.
Supervisor - FinishLine - Oklahoma City, OK
(2017-09 - 2019-10)
- Supervised daily store operations and helped support a team of associates.
- Trained and mentored new employees on customer service and operational procedures.
- Resolved customer concerns and promoted a positive customer experience.
- Managed cash handling, transactions, and opening/closing procedures.
- Delegated tasks and ensured efficient workflow in a fast-paced retail environment.
- Maintained accurate records and communicated operational updates to leadership.
