Credit Manager - Russell Brands, Spalding and Spalding AAI - Fruit of the Loom - Bowling Green, KY
(2024-04 - 2026-04)
- Managed customer credit accounts across retail, team, and international channels, ensuring accurate assessment of creditworthiness.
- Reviewed and processed credit applications in alignment with company policies.
- Analyzed financial statements to determine appropriate credit limits for new and existing customers.
- Conducted periodic credit reviews and set or adjusted credit limits based on risk assessments.
- Communicated with customers regarding payment terms, outstanding balances, and account issues.
- Negotiated payment plans to resolve delinquent accounts and reduce bad debt exposure.
- Collaborated closely with Sales, Customer Service, and Tax teams to support order fulfillment and account integrity.
- Oversaw order release processing by evaluating and approving orders placed on hold due to credit-related issues.
- Supervised a team of two Collector/Adjustors, ensuring timely completion of collections and account management tasks.
- Escalated significant account concerns to the Director of Credit.
Asst. Credit Manager - Russell Brands/Spalding - Fruit of the Loom - Bowling Green, KY
(2009-06 - 2024-03)
- Managed customer credit accounts across retail and team channels, ensuring accurate assessment of creditworthiness.
- Reviewed and processed credit card applications in alignment with company policies.
- Conducted periodic credit reviews and set or adjusted credit limits based on risk assessments.
- Communicated with customers regarding payment terms, outstanding balances, and account issues.
- Collaborated closely with Sales, Customer Service, and Tax teams to support order fulfillment and account integrity.
- Oversaw order release processing by evaluating and approving orders placed on hold due to credit-related issues.
- Contacted Customers on past due invoices and outstanding deductions in a timely and professional manner.
- Escalated significant account concerns to the Credit Manager.
SR Collector/Adjustor - Activewear - Fruit of the Loom - Bowling Green, KY
(2008-06 - 2009-06)
- Researched customer deductions and payment discrepancies to determine claim validity and ensure accurate account resolution.
- Issued credit memos as needed while obtaining appropriate approvals and maintaining compliance with company procedures.
- Communicated directly with customers to recover invalid deductions and resolve outstanding balance disputes.
- Identified internal process issues contributing to deductions and collaborated with teams to implement corrective actions and reduce future occurrences.
- Managed collection efforts on past-due invoices while maintaining positive customer relationships.
- Escalated significant account concerns to the Credit Manager.
