April Miller

Enterprise customer success and revenue retention professional with 10+ years in SaaS, spanning post-sales relationship ownership, product adoption, churn mitigation, and expansion across portfolios up to $17.7M ACV. Trusted partner to executive and C-level stakeholders, with a track record of leading business reviews that recover at-risk revenue, building enablement and playbook programs that scale across teams, and translating customer needs into cross-functional action with Sales, Product, and Finance. Highly data-driven, with deep Salesforce and marketing automation experience.

Professional Development / Career Break - Austin, TX

(2023-01)

Maintained active Customer Success industry knowledge through independent research into AI trends, adoption strategies, and emerging use cases reshaping post-sales engagement and customer health modeling.

• Consulted with former colleagues regarding renewals, expansion and upsell.

Account Director, Renewal Sales - Actian, a subsidiary of HCLTech - Austin, TX

(2022-04 - 2022-08)

Owned post-sales relationships and renewal strategy across 35 enterprise and mid-market accounts representing $2M ARR, driving renewals, expansion, and rightsizing motions.

• Led executive level business reviews with senior and C-suite stakeholders to restructure contract terms and realign usage measurement expectations, retaining a $1M ARR at-risk account.
• Uncovered $450K in expansion opportunity by collaborating cross-functionally to map product capability to customer business objectives.

Renewals Account Manager - Flexera (formerly Snow Software) - Austin, TX

(2020-06 - 2021-08)

Owned renewal and expansion strategy for 236 enterprise and mid-market accounts representing $17.7M ACV, prioritizing coverage across a high-volume portfolio.

• Partnered with Customer Success on weekly account health reviews and intervention planning, proactively mitigating churn risk across the book of business.
• Generated $500K+ in expansion opportunity through strategic collaboration with Sales teams on account planning and whitespace analysis.

Cloud Renewal Sales Manager - Oracle Corporation - Austin, TX

(2019-03 - 2020-02)

Managed 19 enterprise accounts representing $3.4M ARR, owning renewals, expansion and rightsizing activity.

• Delivered $1.6M+ in retained and expanded revenue and recovered a $265K ARR at-risk account through a four-month multi-stakeholder alignment and retention program.
• Built a standardized quoting playbook and trained and enabled 5 peers on it, improving team self-sufficiency and reducing dependency on senior subject matter experts.

Alliances and Channels Manager - Oracle Corporation - Austin, TX

(2016-08 - 2017-12)

Managed 15–20 strategic technology partners representing $1.5M in revenue.

• Designed and scaled a partner enablement program delivered across Toronto, San Francisco and New York, engaging 12–15 Customer Success Managers and 10–20 Account Executives per session.
• Analyzed partner influence across $2.1M+ in pipeline to validate partnerships and identify growth opportunities.

Senior Education Instructor - Oracle Corporation - Austin, TX

(2014-08 - 2016-02)

Delivered platform adoption and enablement training to approximately 250 customers, partners and internal team members annually.

• Guided users through hands-on lab environments to build platform proficiency, confidence and faster time-to-value.
• Resolved complex technical customer questions in real time by leveraging Oracle customer communities and technical resources.

Enterprise Sales Development Representative - Oracle Corporation (formerly Eloqua) - Austin, TX

(2011-12 - 2014-08)

Designed and operationalized a newly created strategic account support role that became a repeatable coverage model for the organization.

• Supported 7 Strategic Account Directors, helping establish a scalable strategic account coverage model.
• Generated an average of 84 sales qualified leads annually through strategic prospecting and account-based outreach.
• Ran A/B testing on vertical-specific outreach campaigns as part of the SDR Vertical team to improve industry-specific engagement and campaign performance.

University of Maryland Global Campus