Archana L

Senior Program Manager with 20+ years of experience leading complex, cross-functional programs focused on program management, process improvement, operational excellence, business transformation, and data governance across technology organizations. Proven track record designing scalable operating models, optimizing business processes, and delivering enterprise initiatives involving engineering, product, legal, finance, and business stakeholders. Experienced driving change management, process optimization, executive communications, and implementation planning that improve operational efficiency, reduce risk, and enable predictable delivery across large-scale product and platform initiatives.

Senior Program Manager, Data Products & Platform (T-Ads) - T-MOBILE

(2022-01)

• Led enterprise program management initiatives to modernize affirmative consent operations supporting a 100M+ customer ecosystem while protecting a $450M+ advertising business.
• Designed and implemented scalable process improvements for consent collection, governance, and launch readiness, contributing to 24M affirmative consents.
• Drove cross-functional execution across Engineering, Product, Legal, Privacy, Marketing, UX, Data Science, OEM partners, and external vendors to deliver complex initiatives on schedule.
• Developed standardized operational processes, governance models, and implementation frameworks that improved consistency, compliance, and execution quality.
• Led process analysis to identify operational bottlenecks and redesigned workflows that expanded privacy-compliant datasets from 18M to 23M.
• Built executive dashboards and analytics that improved visibility into program health, operational metrics, risks, and organizational priorities.
• Managed multiple concurrent initiatives through structured planning, dependency management, prioritization, and transparent executive reporting.
• Partnered with senior leaders to operationalize strategic initiatives through effective stakeholder engagement and organizational adoption.
• Established monitoring, governance, and risk management processes that reduced data platform failures by 75% across 12+ partner integrations.

Senior Privacy Consultant - DESIGN LABORATORY INC.

(2019-01 - 2022-12)

Microsoft (Office Platform)

• Managed enterprise privacy governance programs supporting distributed engineering organizations through standardized operational processes and governance frameworks.
• Supported and enabled 25+ Privacy Drivers, establishing certification, communication, and operational readiness programs for hundreds of engineers and product managers.
• Designed standardized review processes, reusable templates, and risk-based workflows that reduced Privacy Impact Assessment review cycles from 2–3 weeks to approximately one week across 160+ assessments.
• Produced executive reporting, portfolio dashboards, and leadership communications to improve decision making, prioritization, and organizational transparency.
• Facilitated change management initiatives that increased adoption of standardized privacy and governance practices across engineering teams.

Senior Privacy Consultant - DESIGN LABORATORY INC.

(2019-01 - 2022-12)

Expedia Group

• Coordinated enterprise program management efforts supporting CCPA implementation across 12 brands, aligning Product, IT, Security, Legal, and Business organizations.
• Developed governance processes, implementation plans, and reporting structures that improved execution consistency, stakeholder alignment, and regulatory readiness.
• Managed competing priorities across multiple workstreams while maintaining predictable delivery schedules and executive visibility.

Technical Product Manager - EXPERIS (Amazon Devices)

(2018-01 - 2019-12)

• Led cross-functional initiatives with clear tracking of deliverables, timelines, risks, and performance outcomes.
• Managed execution across engineering, UX, and business stakeholders while improving operational visibility and delivery predictability.
• Supported prioritization, implementation planning, and process improvements that strengthened execution across product initiatives.

Senior Program Manager - BRIDGE PARTNER CONSULTING (Microsoft)

(2016-01 - 2018-12)

• Managed enterprise programs supporting 3,000+ partners and 8,000+ sellers, driving operational excellence through standardized program governance.
• Coordinated execution across 13+ business organizations, improving communication, reporting, and stakeholder alignment.
• Implemented process improvements that enhanced operational efficiency, accountability, and program execution.
• Built executive reporting mechanisms and operational dashboards supporting leadership decision making and strategic planning.
• Managed complex initiatives in ambiguous environments by balancing competing priorities, resolving dependencies, and maintaining delivery commitments.

Executive MBA - Washington State University

M.S. - Software Engineering - BITS Pilani

B.E. - Electrical & Electronics Engineering - Bangalore University