SENIOR PROJECT MANAGER - ISO SOFTWARE - EMEA, APAC, Americas
(2023-02 - 2026-02)
Iso is a Global provider for EHS and ESH management SaaS. Led end-to-end SaaS enterprise-level client implementations in EMEA, APAC, Americas building initial scope, schedule, and resource planning through system configuration, performance, risk and project financials monitoring, project documentation, SOPs, and deployment for the professional services area.
- Managed the Company largest implementation for a client in the Americas, expanding service delivery across five countries. Successfully doubled the original contract value through proactive change management and leadership team guidance (3 sponsors, 2 technical leaders, and 20 functional leaders)
- Redefined the project delivery framework, achieving a reduction of up to 30% in delivery time and Budget, improving stakeholder onboarding and adoption. Partnered with PMO for its adoption.
- Partnered with global engineering and product teams to solve complex product issues and drive quality results, and with sales to build business cases. Led clients from sales to delivery, facilitating program retrospective meetings, knowledge-sharing and lessons learned to project, support and sales teams.
- Worked with global engineering, finance and sales to solve complex issues and achieve a seamless client delivery and adoption. Facilitated Project retrospective meetings, knowledge-sharing and lessons learned to project, engineering, support and sales teams.
- Mentored Project Managers and new Customer Success Managers across the Americas, ensuring adherence to organizational processes, improving consistency in delivery and customer onboarding.
- Conducted data analysis (BI) to deliver comprehensive executive business reviews (QBRs) with insights on forecasts, delivery performance reports KPI, trends and risks, operational improvements and updates.
- Conducted project health meetings, retrospective with client PMs, sponsors and leadership teams, covering status, risks and mitigation, escalations, action items, blockers, and the path forward.
SPECIAL PROJECTS MANAGER - NX Int - LATAM
(2014-08 - 2023-02)
NX is a digital technology solutions provider. Directed the Special Projects business unit for LATAM optimizing financial performance and ROI, leading end-to-end complex, multidisciplinary projects and served as a liaison between cross-functional areas. I developed a standardization model that ensured 100% compliance local and international regulations for digital transformation projects.
- Led the company´s largest transportation program by leading a cross-functional team of 70+ resources across nine concurrent projects with multi-source budget oversight (public and private funding) and overseeing end-to-end financial governance, and obtaining a successful contract renewal.
- Acted as the primary liaison for executive-level stakeholders, aligning complex business requirements with regional regulations to ensure seamless project delivery and adoption.
- Conducted contract negotiations with vendors, contractors, customers and independent professionals. Recruited, onboarding and coached high-performance.
- Mentored 5 Project Managers and 2 Customer Success Managers across the Americas, achieving a shorter ramp-up period, more capacity to take new projects and delivery and customer engagement consistency.
- Led rigorous project audits to ensure full compliance with the objectives, identifying risks, potential issues, and elaborating action plans to solve issues, ensuring successful deliveries and renewals.
- Involved in the entire lifecycle of the projects portfolio, from pre-sales to formal agreements, planning, recruiting, and execution, and post-launch.
- Partnered with Sales and account managers to evaluate and define the best-selling strategies for new business opportunities and business case development based on data analysis. RFQ, RFP.
- Managed and mentored a team of six Project Managers, focusing on performance management, implementing upskilling programs and performance metrics to foster a high-performance culture.
SENIOR PROJECT MANAGER - SMRT
(2013-03 - 2014-07)
Smrt is a technology solutions provider across telecommunications, IT and security.
- Established project scopes by analyzing business drivers and requirements engineering.
- Conducted project planning and implementation, ensuring financial goals were reached by effective budget management and regular stakeholder reporting.
- Led the planning and delivery of projects using PMI and Agile methodologies (Sprint planning, backlog grooming, retrospectives, sprint performance metrics).
- Identified new business opportunities and collaborated with account manager to develop selling strategies.
PROJECT MANAGER - SONE
(2012-04 - 2013-02)
Sone is a global specialist in application modernization and cloud technology solutions.
- Conducted project planning and execution with a focus on PMI and Agile methodologies (Scrum planning, Scrum ceremonies and presented metrics to senior leadership).
- Managed budgets and resource allocation, ensuring projects met financial targets.
- Implemented and managed project changes and interventions to control project outputs.
- Assessed project issues identifying solutions to meet productivity, quality and customer goals.
PROJECT MANAGER - minGROUP - Americas, Caribbean, Africa
(2010-08 - 2012-04)
mind Group is a Full-service digital marketing agency specializing in Web Design and eCommerce.
- Designed and executed project work plans, resource and risk management.
- Managed client relationships across Americas, Caribbean and Africa, while implementing eMarketing strategies to enhance project visibility.
- Respond to RFQ, RFP to support business development.
PROJECT COORDINATOR – SUPERINTENDENT - Sies
(2006-11 - 2010-02)
Sies UT joint venture focused on digital transformation and smart infrastructure.
- Led delivery of the Police Emergency services program across five jurisdictions, ensuring full compliance with project technical specifications and international regulations.
- Served as primary contact and report program status to the State Police and Ministry of Justice.
- Oversaw about a pool of contractors, suppliers and vendors, maintained project documentation SOPs, and reported progress to relevant authorities.
- Provided Project management training to the State Police.
