Archanaa Kumari

Lead Salesforce Developer with 12 years of IT experience, including 8+ years of hands-on experience designing, developing, integrating, and supporting enterprise Salesforce solutions. Strong expertise in Salesforce Omni Studio, Omni Scripts, Flex Cards, Data Raptors, Integration Procedures, Lightning Web Components (LWC), Apex, Salesforce Flow, SOQL/SOSL, REST/SOAP APIs, and enterprise integrations. Experienced in building scalable Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and enterprise application ecosystems.

Skilled in developing reusable LWC components, implementing Omni Studio guided processes and data integrations, designing Apex-based business logic, and integrating Salesforce with external systems through REST/SOAP APIs and MuleSoft. Strong understanding of Salesforce security, data modeling, automation, CI/CD, Salesforce DX, Git, Jenkins, and Copado, with experience collaborating across Agile/Scrum development teams to deliver enterprise-grade Salesforce solutions.

Senior Salesforce Developer at IDEXX Laboratories (2019-08 – Present)

IDEXX Laboratories performs in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software and enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. IDEXX also develops and manufactures diagnostic tests and information for the global animal production industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.

• Lead Salesforce development and customization initiatives across Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud, translating complex business requirements into scalable enterprise Salesforce solutions.
• Designed and developed Salesforce Omni Studio solutions using Omni Scripts, Flex Cards, Data Raptors, and Integration Procedures to deliver guided, dynamic, reusable, and scalable customer experiences.
• Developed and configured Omni Scripts to implement guided business processes, capture user inputs, apply conditional logic, and orchestrate multi-step Salesforce transactions based on complex business requirements.
• Built reusable and responsive Flex Cards to present contextual customer and business information, integrating Salesforce data and delivering modern user experiences across Lightning applications.
• Configured Data Raptors for data extraction, transformation, mapping, and data interaction between Salesforce objects and Omni Studio components, supporting reusable and efficient data-processing patterns.
• Developed Integration Procedures to orchestrate complex data operations and integrations between Salesforce and external systems, leveraging REST APIs, JSON/XML, Apex, and OmniStudio components.
• Designed, developed, and implemented custom Salesforce solutions using Apex, Apex Classes, Apex Triggers, Batch Apex, Scheduled Apex, SOQL, SOSL, Lightning Web Components (LWC), Aura Components, Visualforce, SLDS, Salesforce Flow, and declarative capabilities.
• Developed reusable, responsive Lightning Web Components (LWC) using Apex controllers, JavaScript, custom events, SLDS, Lightning App Builder, and Lightning Component Framework, delivering modern enterprise-grade user experiences.
• Integrated LWC and Omni Studio components with Salesforce business logic, data services, Apex controllers, and external APIs to support scalable and responsive Salesforce applications.
• Implemented complex business logic through bulkified Apex Triggers, helper classes, Batch Classes, Scheduler Classes, SOQL/SOSL, Collections, Custom Metadata Types, Custom Labels, and Apex Test Classes, ensuring governor-limit compliance and maintainable solutions.
• Design and support complex Salesforce integrations with external enterprise applications using REST API, SOAP API, MuleSoft, Platform Events, JSON, XML, Workbench, Named Credentials, and External Credentials, enabling secure and reliable data exchange.
• Developed batch-based integration processes to load and synchronize data between external systems and Salesforce, supporting high-volume processing and enterprise data integration requirements.
• Participated in storyboarding, technical solution design, architecture discussions, impact analysis, estimation, and implementation planning, providing technical recommendations and identifying scalable approaches for complex Salesforce requirements.
• Developed and customized Service Cloud capabilities including Accounts, Contacts, Cases, Case Management, Email-to-Case, workflows, approvals, notifications, service processes, and Lightning-based customer support applications.
• Supported Experience Cloud solutions and Salesforce digital experiences by customizing Lightning components, user access, business processes, and customer-facing functionality to support enterprise engagement requirements.
• Performed Salesforce data modelling, data migration, data cleansing, data governance, bulk data loading, and data validation using Data Loader, Import Wizard, Workbench, ETL processes, and Salesforce data management utilities.
• Designed and maintained Salesforce security models using Profiles, Permission Sets, Roles, Organization-Wide Defaults (OWD), Sharing Rules, Field-Level Security (FLS), SSO, OAuth, and MFA, ensuring appropriate access and protection of enterprise data.
• Implemented business-process automation using Flow Builder, Record-Triggered Flows, Screen Flows, Scheduled Flows, Approval Processes, Process Builder, and Salesforce automation capabilities to streamline business workflows.
• Worked with Salesforce DX/SFDX, Salesforce CLI, VS Code, Git, GitHub, Jenkins, Copado, Change Sets, and CI/CD practices to support source-driven development, version control, automated deployments, release management, and environment promotion.
• Developed and maintained Visualforce pages, standard/custom controllers, controller extensions, Lightning components, Apex services, and reusable Salesforce frameworks, supporting modernization from legacy Visualforce and Aura functionality to Lightning and LWC.
• Applied Salesforce architecture, integration, data modelling, security, development, testing, deployment, and performance best practices to deliver scalable, reusable, maintainable, and enterprise-grade solutions.
• Worked with Einstein AI and Prompt Builder to support AI-enabled Salesforce capabilities, prompt-driven experiences, intelligent automation, and evaluation of AI opportunities within Salesforce business processes.
• Implemented Salesforce Agent force agents, topics, actions, and business workflows to automate service processes and improve user productivity.
• Integrated RAG (Retrieval-Augmented Generation) concepts with Salesforce AI solutions to ground AI responses using enterprise business data and trusted knowledge sources.
• Used GitHub Copilot and Cursor as AI-assisted development tools for Apex, LWC, SOQL, debugging, unit-test generation, refactoring, and development productivity.
• Applied AI-assisted SDLC practices using GitHub Copilot/Cursor alongside VS Code, Git/GitHub, SFDX, and CI/CD workflows.
• Conducted code reviews, troubleshot production issues, optimized Apex and SOQL implementations, and ensured development followed Salesforce governor limits, bulkification, reusable design patterns, coding standards, and enterprise SDLC practices.
• Collaborated with business analysts

Bachelor of Technology in Computer Science Engineering (2009-08 – 2013-05)

Master's in Computer Science (2015-08 – 2017-01)