Prasanthi B

Over 8+ years of experience in application design, customization, development, support which includes 6 years of experience in Salesforce CRM platform as Developer and Administrator. 2 years as QA Analyst. Strong expertise in Salesforce architecture, data model, and API integrations in large, highly customized environments. Expertise in developing Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.

Expertise in implementing Visual force pages, Web Services, Lightning Components, Tabs, Custom Objects, Reports, and Dashboards to achieve complex business functionalities. Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes. Expertise in creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Expertise in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services.

Experience in deploying Customization and code base from Sandbox to another environment by ant build tool and Change Set. Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility. Developed interactive dashboards, datasets, list view, in CRM analytics reporting.

Hands on experience in creation and maintain Batch jobs and Scheduled jobs. Good Understanding and well implementation of Software Design Patterns. Give access and interpret Salesforce CRM analytics tools and reports.

Worked with REST API Web Services for web integration with SDFC. Salesforce CRM with other systems to ensure data consistency. Create cases using Omni studio and resolve the issues.

Created Omni

Scripts and deploying one org to other. End to end implementation of salesforce CRM solutions from requirements gathering to deployment and support. Strong experience in Black box functional testing, regression testing, smoke testing and integration testing.

Participated in the weekly and monthly deployment process (promoting components) to production. A quick learner to new concepts, Applications and implement them in the project successfully. Design, build, and maintain custom analytics solutions using Salesforce CRM Analytics.

Experience in working with Salesforce.com sandbox and production environments. Create customized pages group of fields and create new objects using Omni script. Worked in all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Development, Testing and Implementation.

Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs. Team player with good Interpersonal skills, strong understanding of fundamental business proc

Salesforce Admin/Salesforce Developer - Lumen Technologies - Denver, CO

(2022-10)

• Interacted with various business team members to gather the requirements and documented the requirements
• Designed CRM applications as part of a development team
• Developed the Custom objects, validation rules, Page layouts, Custom tabs, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages to suit to the needs of the application
• Hands on experience in creating new apps with the Lightning App Builder
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex for implementing Business logic and functionality to the visual pages
• Implemented Omni-Channel routing and automated case assignment rules to improve agent efficiency and response times
• Specific expertise in Data Migration using Import Wizard, Excel Connector, Workbench, and other integration tools like Data Loader and salesforce inspector
• Created and accessed configurations stored in custom settings
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc
• Experience in identifying, planning, and implementing Salesforce.com features and functions (Apex code, Lightning components, Visualforce Pages, force.com objects, workflows, Process Builder, Reports and Dashboards) to meet business requirements
• Help Define/Groom user stories for Service Cloud Implementation by collaborating with product owner, End users and Development Team
• Implemented Salesforce Agentforce AI customer service agents on Account and Case record pages, increasing first-contact case resolution efficiency and improving customer satisfaction
• Implement Salesforce Data Cloud and Agentforce solutions, enabling unified customer profiles, real‑time data activation, AI‑driven insights, and intelligent automation across business processes
• Implemented and maintained Service Cloud security features, including user permissions, roles, and field-level security, to protect sensitive data and ensure compliance with industry standards
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Worked with AppExchange to use managed packaged apps for improving application features
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries
• Integrated Salesforce and the legacy system using Cast Iron Integration Systems
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment
• Provided the training to the internal business users to use the application and develop their own custom reports
• Engineered cutting-edge Salesforce Agent force/Miaw enhanced bots, elevating automation capabilities end enhancing system reliability for improved operational efficiency

Salesforce Admin/Salesforce Developer - Nestle - Stanford, CT

(2021-05 - 2022-09)

• Implement automation (flows, workflows, triggers) to streamline business processes and improve efficiency
• Design, build, and support MuleSoft integrations using API‑led connectivity, Mule soft, DataWeave, and Anypoint Platform to connect Salesforce with enterprise systems
• Build and manage data extensions, segmentation models, and customer journeys to drive personalized engagement
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc
• Experience in identifying, planning, and implementing Salesforce.com features and functions (Apex code, Lightning components, Visualforce Pages, force.com objects, workflows, Process Builder, Reports and Dashboards) to meet business requirements
• Help Define/Groom user stories for Service Cloud Implementation by collaborating with product owner, End users and Development Team
• Developed the Custom objects, validation rules, Page layouts, Custom tabs, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages to suit to the needs of the application
• Designed and deployed complex OmniScripts to support Lumen's service workflows, including multi‑step guided processes for order management, customer onboarding, and service qualification
• Lead all deployment related admin activities for both weekly and SMR deployments
• Create customized pages group of fields and create new objects using Omni script
• Developed interactive dashboards, datasets, list view, in CRM analytics reporting
• Created different Workflow Rules and Approvals for various Support processes
• Built OmniScripts with conditional views, reusable components, and dynamic branching logic to reduce user clicks and improve process accuracy
• Optimized OmniScript performance by minimizing server calls, restructuring steps, and leveraging reusable templates across multiple Lumen business units
• Enhanced agent productivity