Areona Richmond
Why hello!! My name is Areona like Grande just spelt differently! I like to consider myself as a chameleon because i can adapt to any environment i put myself in, always working on expanding my education, very dependable, teachable, hard worker, great team leader but also great team player, if you give me a chance you can learn more fun facts about me by the way im also a aries what about you?
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About
Certified Pharmacy Technician and Patient Services Professional with 5+ years of experience in healthcare, retail sales, and luxury spa environments. Skilled in insurance verification, HIPAA compliance, prescription processing, scheduling systems, revenue generation, and customer retention. Thrives in high-volume, fast-paced environments requiring accuracy and strong interpersonal communication.
Experience
Certified Pharmacy Technician at Walgreens (2025-01 – Present)
- Processed 150+ prescriptions daily ensuring regulatory compliance and data accuracy.
- Resolved insurance rejections and third-party billing issues to prevent delays.
- Managed high-volume patient calls and maintained precise inventory control.
Spa Desk Coordinator at The Spa at Ballantyne Hotel (2024-01 – 2025-01)
- Coordinated 30+ daily appointments optimizing booking efficiency and client retention.
- Managed POS transactions and retail promotions to increase service upgrades.
- Maintained confidential intake documentation and supported social media marketing.
Patient Coordinator at Piedmont Prompt Care (2022-01 – 2024-01)
- Managed front-desk operations for 60+ patients daily in urgent care setting.
- Verified insurance coverage and maintained HIPAA-compliant EMR records.
- Improved patient flow through efficient check-in/check-out procedures.
Customer Service Representative (Commission) at T-Mobile (2019-01 – 2021-01)
- Exceeded sales quotas through strategic upselling and solution-based selling.
- Resolved billing and technical issues while increasing loyalty enrollments.
Education
High School Diploma – Cross Creek High School (2018-01)
Esthetician Certification in Cosmetology – Kenneth Shuler School of Cosmetology (2022-01)
