Ariane McMahon

Operations and IT professional with extensive experience in technical support, project coordination, process improvement, and cross-functional collaboration. Skilled in troubleshooting complex systems, managing concurrent projects, streamlining workflows, and supporting operational efficiency across hospitality, retail, education, and technology environments.

Operations | IT Specialist at Puttshack (2023-12 – Present)

• Partner with management teams to drive efficiency and align technical operations with business goals.
• Identify and resolve complex system issues while improving internal service delivery workflows.
• Liaise between departments to enhance transparency and process flow.
• Provide actionable insights that shape development priorities and strategic planning.
• Manage concurrent projects with focus on clarity, organization, and timely execution.
• Skilled in Zendesk, Jira, Remedy, and other ticketing tools.

Independent Consultant | Technician | Volunteer at Independent Consultant | Technician | Volunteer (2007-08 – Present)

• Provide freelance consulting and technical support for small businesses and individuals.
• Manage multi-client projects focused on system upgrades, workflow efficiency, and technology integration.
• Create clear, user-friendly process documentation and training materials.
• Offer strategic recommendations to improve productivity and communication across teams.

Technical Operations Manager at Redbox Automated Retail (2020-12 – 2023-12)

• Oversaw technical support operations, balancing leadership, troubleshooting, and training initiatives.
• Collaborated with cross-functional teams to streamline maintenance processes and enhance service quality.
• Created hands-on training programs to upskill support staff and improve resolution times by 20%.
• Delivered presentations on service improvement strategies to leadership teams.
• Encouraged a proactive, solutions-driven team culture.

Tier 1 Tech Support at Redbox Automated Retail (2017-04 – 2020-12)

• Resolved kiosk issues through ticketing systems and provided frontline support to field technicians.
• Performed in-depth technical troubleshooting for hardware, software, and machine-related issues.
• Documented, tracked, and monitored technical problems to ensure timely resolution.
• Escalated unresolved issues and collaborated across teams to share best practices.

Subject Matter Expert Contractor at Amazon Web Services (AWS) (2020-08 – 2023-12)

• Recommended technical solutions and determined software development requirements.
• Provided subject expertise and guidance throughout the software development lifecycle.
• Oversaw development, testing, and implementation of technical solutions.
• Verified technical documentation including user guides and training materials.
• Documented processes and disseminated information to stakeholders.

Customer Experience Supervisor at Starbucks (2012-05 – 2017-04)

• Led and coached teams to deliver high-quality customer service in fast-paced environments.
• Managed inventory, cash handling, staff training, and operational workflows.
• Cultivated a collaborative and motivated team atmosphere.
• Enhanced customer satisfaction through product expertise and operational precision.

Audio Visual Technician at City Colleges of Chicago-Richard J. Daley College (2007-11 – 2012-05)

• Provided audio/visual and technical support for students and staff.
• Diagnosed and resolved hardware, software, and network issues.
• Managed an average of 20 support calls daily while prioritizing escalations.
• Installed and configured hardware/software for optimal performance.
• Tracked and monitored help desk support tickets.

Help Desk Certification – Harrison College (2016)

Associate in Arts – Richard J. Daley College (2011)