Ariona

Senior Mail Handler at UNITED STATES POSTAL SERVICE (2021-08 – Present)

The United States Postal Service is a federal agency responsible for providing mail delivery and postal services across the United States.

Provided technical assistance and support to colleagues regarding mail processing procedures.
Communicated effectively with team members to receive directions and assist as needed.
Explained procedures verbally to colleagues, ensuring clarity and understanding.
Interacted with professionals within the organization to facilitate mail-handling operations.
Engaged with customers on a daily basis, addressing inquiries and ensuring satisfaction.
Operated forklift and other machinery efficiently to unload, sort, process, and distribute mail.

Senior Sales Associate at EDIBLE ARRANGEMENTS (2018-10 – Present)

With over 1,000 locations nationwide, Edible Arrangements is one of the largest chains of Gourmet arrangement gift shops in the United States.

Provide technical assistance and support to customers by addressing inquiries, troubleshooting issues, and ensuring timely resolution.
Demonstrate professional customer service skills during user interactions, ensuring satisfaction and clear communication.
Utilize creativity and adaptability to understand and meet the diverse needs of customers when addressing issues and product-related concerns.
Work independently to meet deadlines and ensure efficient handling of customer requests and technical issues.
Maintain focus on individual user needs while effectively communicating with waiting users to manage their expectations and ensure timely assistance.

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