Armando Lopez

IT Support Specialist / Desktop Support Technician

MiamiMember since August 10, 2026

Active DirectoryWindows ServerwindowsMicrosoft OfficeTechnical SupportNetwork AdministrationNetwork SupportNetwork InstallationNetwork TroubleshootingNetwork TechnicianSql ServerComputer TroubleshootingComputer Hardware InstallationComputer SupportComputer MaintenanceCustomer ServiceBilingual Support

About

Bilingual Information System specialist with over 20 years of technical troubleshooting and systems administration experience. Highly proficient in Active Directory, Microsoft Office365, Sql Server, Exchange Server, TCP/IP, Router, and local network diagnostics (LAN). Proven track record of delivering effective technical support and resolving hardware/software incidents promptly, open to relocation and dedicated to maintaining optimal uptime in fast-paced environments.

Experience

IT Support Specialist / Systems Generalist

IT Technical Service (Independent Consultant) 2000- Present

Administered Secure end-user environments utilizing Active Directory for account provisioning and password reset.
Configured, deployed, and maintained hardware assets including desktop computers, laptops, and printers.
Provided hands-on and remote Tier 1 help desk support, troubleshooting Microsoft Office 365, emails, and Windows Operating systems.
Managed hardware inventory logs and coordinated localized system refresh projects.
Delivered bilingual technical customer support, converting complex workflow into simple instruction.