Armen Adiyan

10+ years of experience in premium hospitality, including team leadership, VIP guest service, employee training, and daily operations coordination. Additional background in building and managing an independent design and fabrication studio concept, with hands-on experience in project execution, technical design, and manufacturing processes. Seeking a remote Customer Operations, Customer Support, or Customer Experience role.

TEAM LEAD at Kaze (2024-01 – Present)

• Coordinated a team of up to 10 service professionals during daily operations.
• Trained new employees and supported onboarding.
• Handled guest concerns and supported management with service improvement decision-making.

CUSTOMER SERVICE SPECIALIST at Livingston (2022-01 – 2024-12)

• Provided personalized service to VIP, diplomatic, and international guests.
• Applied formal silver service standards in a fine dining environment.
• Managed individual requests with discretion and attention to detail.

DESIGN & PROTOTYPING SPECIALIST at Experimental Art, Design & Fabrication Studio Concept (2012-01 – Present)

• Developed an independent design and fabrication studio concept combining academic art disciplines with technical experimentation in machining and bionics.
• Designed and built custom machinery, tooling, fixtures, and specialized equipment for bespoke production projects.
• Researched materials science, manufacturing processes, and mechanical systems through hands-on experience.
• Executed projects from initial concept and technical design through prototyping and fabrication.
• Developed practical solutions by adapting mechanical components and production methods.

CUSTOMER SERVICE SPECIALIST at Yeremyan Projects (2021-01 – 2024-12)

• Supported daily service operations within a large hospitality group.
• Addressed guest requests and service concerns.
• Coordinated with colleagues to maintain smooth workflow during peak operating periods.

PREMIUM CIGAR & CUSTOMER SERVICE SPECIALIST at Mezzo (2009-01 – 2011-12)

• Provided recommendations based on individual guest preferences.
• Developed specialist knowledge of premium cigar products through independent learning.
• Combined product expertise with personalized service in a premium restaurant environment.

CUSTOMER SERVICE SPECIALIST at Blackberry (2008-01 – 2009-12)

• Assisted customers with requests and product-related questions.
• Developed fundamental customer communication psychology skills through daily customer interactions.
• Balanced efficiency, accuracy, and attention to detail during intensive teamwork in high-demand evening shifts.

Industrial Design – Yerevan State Academy of Fine Arts (2006-01 – 2009-12)

Humanities – Anania Shirakatsi Lyceum (2001-01 – 2004-12)