Arpan Patel

Software Engineer with 2+ years supporting production workloads on a regulated digital banking platform serving 15M+ clients across Canada, the U.S., and other markets. Experienced in incident response and root-cause analysis across containerized Red Hat OpenShift (Kubernetes) environments, observability with Splunk and Dynatrace, and automation using Python, Terraform, and CI/CD pipelines. CompTIA Security+ certified with hands-on GCP and AWS experience, bringing a security-first mindset, a growth mindset for learning new tools quickly, and practical experience with AI-assisted development.

Software Engineer I - CIBC Bank USA - Chicago, IL

(2026-04)

• Triage production incidents for a containerized digital banking platform running on Red Hat OpenShift (Kubernetes), using Splunk and Dynatrace to separate application defects from vendor failures, client errors, and data-integrity risks.
• Traced a transaction-filter defect returning incomplete account histories across application and vendor systems, surfacing a customer-facing data-integrity failure and coordinating a $50K vendor remediation across 20 accounts.
• Built an AI-assisted (GitHub Copilot) pre-merge review workflow that caught edge-case, validation, and error-handling risks before release; partnered with QA to expand automated test coverage across SIT and UAT.
• Designed and delivered a full-stack digital account-opening flow, reducing application abandonment from 50% to 9%.

Application Developer Apprentice - CIBC Bank USA - Chicago, IL

(2025-03 - 2026-04)

• Improved service reliability by hardening backend API error handling across 20 vendor, client, and system-failure paths, replacing generic 500 responses with specific, validated 4xx mappings verified through unit, integration, SIT, and UAT testing.
• Closed 12 critical production defects in five weeks by correlating Splunk log evidence with Java modules to isolate application faults from client-side errors; authored six fixes and served as scrum proxy during priority triage.
• Built a Python automation utility that decoded large check payloads into viewable images, cutting triage time by 80%; adopted as team-standard tooling during the remote deposit capture launch.

Full Stack Developer Apprentice - Discovery Partners Institute, University of Illinois System - Chicago, IL

(2024-05 - 2025-03)

• Built a React and Java mentorship-coordination platform with role-based access control across three user types; led a nine-person team as scrum master, running two-week sprints with Jira and GitHub code-review workflows.

B.S. - Human Systems Engineering - Arizona State University (2026-12)