Artazia Robinson

Data Center Technician operating at L4 scope within Microsoft Critical Environment Operations (CE Ops) supporting 24/7/365 production infrastructure at the ATL campus. Delivered 150+ server and network deployments, sustained 95%+ SLA compliance, executed PCNs with zero rollback events, and maintained a zero safety incident record in high-availability environments. Consistently demonstrates independent execution, operational ownership, proactive risk mitigation, and strict adherence to change control standards.

Ready to contribute long-term infrastructure reliability and scalability at ATL21 (Fayetteville, GA).

Datacenter Technician - Microsoft (Contractor: TEKsystems / Brooksource) - ATL Campus

(2025-07)

• Deployed and installed 150+ production servers and network devices supporting capacity expansion initiatives
• Executed rack and stack builds across 40+ racks with 100% labeling accuracy and zero audit deficiencies
• Completed structured cabling (fiber and copper): patching, tracing, validation, and documentation updates
• Maintained 95%+ SLA compliance across assigned ticket queue in live production environment
• Resolved majority of break/fix incidents independently, reducing repeat tickets through thorough diagnostics
• Supported Middle of Row (MoOR) buildouts aligned to campus scaling and infrastructure upgrades
• Identified and escalated 10+ potential thermal, power, and connectivity risks before service impact
• Implemented Process Change Notifications (PCNs) with full adherence to change control standards and zero rollback events
• Maintained zero safety incidents while operating in high-availability data halls
• Contributed to improved rack hygiene and cable organization, reducing troubleshooting time by approximately 20%

IT Support Specialist - NCR Corporation - Atlanta, GA

(2022-08 - 2023-12)

• Deployed and configured enterprise endpoints and peripherals in corporate environments
• Installed and supported networking and A/V hardware infrastructure
• Resolved hardware, OS, and connectivity incidents within SLA timelines
• Escalated complex infrastructure issues while maintaining asset documentation accuracy

Customer Support Representative - CBS Inc. - Atlanta, GA

(2019-10 - 2021-11)

• Provided technical troubleshooting support and service resolution
• Managed service ticket creation and tracking to ensure timely issue closure

Cybersecurity Coursework - Atlanta Metropolitan State College (2025-08 - 2025-01)