Karthik V

Dedicated Critical Facility Technician with 3 years of experience supporting mission-critical infrastructure in 24/7 production data center environments. Experienced in maintaining electrical and mechanical infrastructure, performing server rack installations, hardware break-fix, Layer 1/Layer 2 network troubleshooting, and responding to operational incidents affecting service availability. Skilled in preventive and corrective maintenance of UPS systems, generators, switchgear, PDUs, HVAC, CRAH/CRAC units, chillers, and environmental monitoring systems.

Proficient in monitoring BMS, EPMS, and DCIM platforms, executing preventive maintenance, performing root cause analysis, and coordinating with engineers, vendors, and contractors to ensure maximum uptime, operational reliability, and infrastructure resilience.

Critical Facility Technician at Digital Realty (2025-05 – Present)

Support mission-critical electrical, mechanical, and IT infrastructure across a 24/7 production data center environment, ensuring maximum uptime and operational reliability.

• Perform preventive and corrective maintenance on UPS systems, PDUs, ATS, switchgear, backup generators, battery systems, and electrical distribution equipment.
• Conduct inspections and maintenance of HVAC equipment, CRAH/CRAC units, chillers, cooling towers, pumps, and environmental monitoring systems to maintain optimal operating conditions.
• Perform server rack installations, rack-and-stack deployments, structured copper and fiber cabling, power provisioning, and hardware installations for production infrastructure.
• Troubleshoot server hardware, Layer 1/Layer 2 network connectivity issues, optics, patch panels, cabling faults, and network devices to restore production services within SLA timelines.
• Monitor BMS, EPMS, and DCIM platforms, investigate power, cooling, and environmental alarms, and initiate corrective actions to minimize operational downtime.
• Respond to incidents involving electrical systems, cooling infrastructure, networking, and server hardware while coordinating with facility engineers, network engineers, vendors, and contractors.
• Execute scheduled maintenance, electrical switching procedures, commissioning activities, and infrastructure upgrades by following approved SOPs, MOPs, and EOPs.
• Perform root cause analysis on recurring infrastructure failures and implement corrective actions to improve equipment reliability and operational efficiency.
• Document maintenance activities, work orders, incident reports, and change records using ServiceNow and CMMS platforms.
• Coordinate with contractors and vendors during maintenance windows, equipment installations, and infrastructure expansion projects while ensuring compliance with OSHA, NFPA, and Lockout/Tagout (LOTO) procedures.
• Participate in on-call rotations and emergency response activities supporting uninterrupted mission-critical operations.

Data Center Operations Technician at US-Hitech solutions (2023-08 – 2025-05)

• Installed and deployed servers through rack-and-stack operations, structured cabling, power provisioning, and equipment installation while maintaining data center operational standards.
• Performed hardware break-fix including replacement of SSDs, HDDs, DIMMs, CPUs, NICs, power supplies, fans, optics, and network components to restore production services.
• Diagnosed and resolved Layer 1/Layer 2 network issues, fiber connectivity problems, switch port failures, and cabling faults affecting production workloads.
• Assisted with preventive maintenance on UPS systems, PDUs, generators, switchgear, HVAC equipment, CRAH units, CRAC units, and chillers to improve infrastructure reliability.
• Utilized Building Management Systems (BMS) and environmental monitoring tools to identify power, cooling, and facility alarms before impacting production services.
• Conduct routine facility walk-throughs of electrical rooms, mechanical rooms, generators, battery systems, and cooling infrastructure to verify operational readiness.
• Supported commissioning, testing, and maintenance of electrical and mechanical systems while following approved maintenance procedures.
• Responded to facility alarms, hardware failures, environmental incidents, and infrastructure issues while collaborating with engineering teams to restore normal operations.
• Maintained equipment inventory, maintenance documentation, work orders, and asset records using ServiceNow and CMMS platforms.
• Coordinated with engineers, contractors, and vendors during scheduled maintenance, infrastructure upgrades, and deployment activities.
• Contributed to process improvements by updating SOPs, documenting recurring issues, and participating in root cause investigations.
• Maintained compliance with OSHA regulations, NFPA standards, and Lockout/Tagout (LOTO) procedures while working in mission-critical environments.

Master of Science – Lewis University

Bachelor of Technology in Electronics & Communication Engineering – KL University