Arthur Hamilton

Results-driven Business Analyst with 8+ years of experience in financial systems, SAP support, healthcare operations, mortgage servicing, and process improvement. Proven ability to analyze complex data, resolve system incidents, streamline workflows, and support cross-functional stakeholders. Strong background in financial reporting, root cause analysis, operational controls, and systems optimization.

Six Sigma Yellow

Belt certified.

Financial Analyst (Contract) at FIS (2024-03 – Present)

Perform financial data analysis to support executive decision-making and forecasting initiatives.

• Perform financial data analysis to support executive decision-making and forecasting initiatives.
• Generate detailed financial reports and dashboards to monitor KPIs and performance trends.
• Provide SAP functional and technical expertise to support system users.
• Analyze financial variances and recommend process improvements.
• Support budgeting and forecasting cycles.
• Ensure regulatory compliance and reporting accuracy.

Financial Systems Analyst at American Express Travel (2022-08 – 2024-08)

Led incident tracking and resolution using root cause analysis and corrective actions.

• Led incident tracking and resolution using root cause analysis and corrective actions.
• Retrieved and analyzed backend database data to troubleshoot system issues.
• Documented system changes and created operational runbooks and dashboards.
• Provided first-line SAP module support (MM, PP, QM, PM).
• Identified process gaps and recommended workflow improvements.
• Managed reporting related to expenses and supplier accounts.

Closing Supervisor at Loan Depot (2021-01 – 2022-11)

Oversaw loss mitigation pipeline and ensured timely processing.

• Oversaw loss mitigation pipeline and ensured timely processing.
• Led training, coaching, and performance development initiatives.
• Identified trends and implemented process improvements.
• Served as SME for escalations and complex case resolution.
• Delivered performance metrics and reporting to leadership.

Accounts Payable Analyst at One Call Care Management (2018-04 – 2019-11)

Audited high-complexity invoices for contract compliance.

• Audited high-complexity invoices for contract compliance.
• Used Excel (VLOOKUP) for reconciliation and reporting analysis.
• Supported system enhancements and process improvement initiatives.
• Investigated regulatory complaints and payment disputes.

BA & AA in Business Management – Florida State College at Jacksonville (2022)

High School Diploma – Andrew Jackson High School (2011)

LPN in Nursing – Jersey College School of Nursing