Ashana Ricalls

Customer service professional and part-time cleaning business owner with customer service, up selling, serving/barback, healthcare claims processing, virtual sales, and client communication. Known for being personable, steady on the phone, strong with documentation, and able to build rapport while handling sensitive information with care.

Co-owner Cleaning Service - Daily Bread Cleaning Co. - Las Vegas, NV

(2025-07)

• Operate a part-time cleaning business
• Managing client communication, scheduling, invoices, QuickBooks, and service documentation
• Provide reliable cleaning support, set clear expectations with clients
• Maintain professional follow-up before and after services
• Used leadership, organization, and customer service skills to manage day-to-day business needs

Remote Virtual Marketing Agent - Hilton Grand Vacations - Las Vegas, NV

(2023-09 - 2026-01)

• Worked remotely in a virtual call-center setting conducting inbound and outbound calls with HGV owners
• Selling timeshare on virtual calls
• Used CRM systems to manage daily call flow, update lead progress
• Track conversions, and document conversations
• Built rapport with owners, explained vacation ownership upgrade options
• Supported daily, weekly, and monthly performance goals

Server/Barback - Flowing Tide Pub - Las Vegas, NV

(2022-02 - 2023-07)

• Front-of-house hospitality worker
• Takes customer orders and delivers food and drinks
• The barback's primary role is to support both these servers and the bartenders by keeping the bar stocked, clean, and running efficiently

Remote Healthcare Customer Service Representative - Charlie Health - Las Vegas, NV

(2020-01 - 2022-03)

Night time position 3:00 p.m. EST until 10:00 p.m. EST

• Insurance benefits
• Explaining what their plan covers copays, deductibles, prior
• Authorizations, referrals, claim status, or why something was denied

Server / Hostess / Cashier - Grits Cafe - Las Vegas, NV

(2018-11 - 2020-03)

Greeted guests, supported table flow, handled cashier duties, and provided friendly customer service. Assisted with front-of-house needs and helped maintain a positive dining experience during busy shifts.

Barback / Server - Racebrook Country Club - Derby, CT

(2018-02 - 2019-11)

Supported inventory, receiving, stocking, opening duties, serving guests, washing dishes, and preparing silverware. Helped keep service areas organized while supporting fast-paced hospitality operations.

Customer Service Representative - Logisticare - North Haven, CT

(2018-11 - 2019-01)

Answered customer service calls, supported transportation-related questions, and assisted with schedule and account information. Documented caller information and helped resolve basic service questions with a professional tone.

Receptionist and Administrative Assistant - Jack McGee and Associates - Wallingford, CT

(2017-06 - 2018-02)

Scheduled appointments through emails and calls while supporting daily office communication. Provided front-desk assistance, maintained organized records, and helped with administrative tasks as needed.

Barback - Applebees - Orange, CT

(2016-12 - 2017-04)

• Garnish drinks (cutting and restocking fruits/veggies
• Restocking and Prepping
• Managing Ice and Stock: They keep the ice wells filled constantly
• Restock liquor bottles, beer kegs, wines, mixers, and sodas from the storage room
• Cleaning and Warewashing: polished glasses and buckets

Associate's degree - Psychology - STRATFORD career institution (2016-02 - 2019-06)

High school diploma or GED - West Haven acceleration academy (2013-08 - 2014-05)