Customer Service Representative - VXI Global Solutions LLC - Charlotte, NC
(2026-03 - 2026-05)
- Resolved customer inquiries efficiently through various communication channels.
- Processed orders and returns with attention to detail and accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized CRM software to track customer interactions and maintain records effectively.
- Collaborated with team members to improve workflow and enhance service delivery.
- Managed high-volume customer inquiries, ensuring prompt resolution and satisfaction.
Armed Security Officer - Proteus Protective Services - Gastonia, NC
(2025-09 - 2025-12)
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement.
- Documented daily activities and incidents in detailed reports for internal review.
Security Supervisor - Occam Security - Charlotte, NC
(2025-03 - 2025-07)
- Coordinated access control measures at high-profile events, ensuring smooth entry procedures for guests while maintaining strict security standards.
- Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels.
- Enhanced team communication through implementation of mobile technologies and applications.
- Managed access control at high-profile events, facilitating smooth guest entry while upholding strict security standards.
- Recorded incident reports with detailed accounts of occurrences.
- Streamlined communication between team members using advanced mobile technologies and applications.
- Supervised and assessed security staff performance to ensure adherence to safety regulations.
Mobile Patrol Security Officer - Occam Security - Charlotte, NC
(2023-10 - 2025-03)
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Facilitated handovers between shifts with clear communication on outstanding issues and ongoing surveillance to ensure continuity of security operations.
