Ashley Dasta

Financial services professional with 15+ years of experience spanning mortgage lending, asset management, customer service, financial counseling, operations, and regulatory compliance. Experienced in originating VA, FHA, and Conventional mortgage products, evaluating financial needs, structuring lending solutions, and guiding clients through complex processes. Proven background working with federal and state-regulated programs, improving operational processes, managing escalated customer matters, and maintaining accurate financial and regulatory documentation.

Brings a combination of sales, relationship management, analytical, compliance, and operational expertise.

Mortgage Banker at The Federal Savings Bank (2025-10 – 2026-09)

• Originated mortgage financing across VA, FHA, and Conventional loan programs.
• Evaluated borrower financial circumstances and identified lending and home-equity solutions aligned with individual objectives.
• Managed client relationships throughout the loan process while balancing customer needs, documentation requirements, and lending guidelines.

Senior Loan Officer at New American Funding (2025-05 – 2025-09)

• Originate VA, FHA, and Conventional mortgage loans while assessing borrower needs and developing appropriate financing solutions.
• Structure home equity and second-lien solutions to help clients leverage available home equity.
• Guide clients through the lending process from application through processing, addressing questions and resolving issues to maintain a positive borrower experience.
• Coordinate with processing and internal teams to streamline applications and support timely loan progression.

Senior Loan Officer at Carrington Mortgage Services (2023-10 – 2025-05)

• Originated a diverse portfolio of mortgage loans and ranked among the company's top performers in customer satisfaction in 2024.
• Partnered with management to identify opportunities to improve loan-processing efficiency and the overall customer experience.
• Achieved top-percentile loan pull-through performance while helping reduce turnaround times.
• Guided borrowers through complex financing decisions and coordinated with internal teams to move transactions efficiently toward closing.

Mortgage Banker at The Federal Savings Bank (2021-06 – 2023-08)

• Specialized in VA mortgage lending and provided borrowers with financing guidance tailored to their financial circumstances.
• Built and maintained client relationships while managing applications through the mortgage process.
• Applied knowledge of lending requirements and loan products to identify appropriate financing solutions.

Asset Manager at Value Recovery Holding LLC (2019-11 – 2020-10)

• Managed asset recovery activities involving Ohio Attorney General and FDIC-related files, increasing funding by more than 50%.
• Implemented an audited accounting system for FDIC files, improving organization, documentation, and accountability.
• Managed sensitive financial information while maintaining accurate records and regulatory documentation.

Asset Manager at Reliant Capital Solutions (2018 – 2019-11)

• Counseled delinquent borrowers regarding debt-consolidation options while consistently working toward collection goals.
• Utilized skip-tracing and account research tools to support account resolution and wage-garnishment audits.
• Handled sensitive financial information and customer interactions in a regulated environment.

Rehabilitation Manager at Value Recovery Holdings (2012 – 2018)

• Oversaw Department of Education reporting and maintained compliance with applicable federal requirements.
• Managed escalated customer calls and coached team members on rehabilitation programs, procedures, and customer interactions.
• Supported consistent application of program requirements while balancing regulatory and customer-service considerations.

Frontline Asset Manager at Value Recovery Holdings (2010 – 2012)

• Managed accounts involving wage garnishments and processed stop orders in accordance with established requirements.
• Assisted in developing efficient, consumer-focused procedures to improve account handling and customer interactions.

Asset Manager at NCO Financial Systems (2007 – 2010)

• Managed accounts while meeting collection objectives through account research and skip-tracing techniques.
• Supported team-lead responsibilities and assisted with day-to-day account management activities.

Logistics Coordinator at Pacer Global Logistics (2005 – 2006)

• Coordinated customer orders and worked with internal and transportation partners to resolve intermodal delivery issues.
• Managed multiple customer and operational priorities in a time-sensitive environment.

Customer Service / Pharmacy Service Representative at Medco Health Solutions (2002 – 2006)

• Assisted customers with prescription-plan questions and provided service in a highly regulated environment.
• Trained team members on company and process changes.
• Maintained compliance with HIPAA requirements when handling customer information.

B.S. in Business Administration and Accounting – Ohio Dominican University (2017 – 2019)

Biology Coursework – Columbus State Community College (1998 – 2001)