Ashley Forbes

Reliable, hardworking, and service-oriented professional with experience providing exceptional customer service in fast-paced environments. Known for strong communication skills, a positive attitude, adaptability, and a genuine passion for helping others. Seeking an opportunity with a reputable organization where I can contribute to a positive customer experience, support team success, and continue growing professionally while making a meaningful impact.

Closing Bar Manager - AMC Theaters - Garland, TX

(2026-03)

• TABC and Food Handler Certified
• Delivered exceptional customer service by assisting guests with alcoholic beverages, food purchases and theater inquiries, while maintaining food safety and sanitation standards.
• Operated point-of-sale (POS) systems to process cash, credit, and mobile transactions accurately.
• Resolved guest concerns professionally to ensure a positive theater experience.
• Worked efficiently in a fast-paced, high-volume environment while balancing multiple responsibilities.
• Assisted with closing, stocking, and inventory tasks to ensure operational readiness.
• Adapted quickly to changing business demands, special events, and peak customer traffic.
• Demonstrated reliability, punctuality, and flexibility with scheduling.

Founder/Owner - WayUp Network - Wylie, TX

(2019-01)

• Founded and managed an independent business focused on providing personalized services and building strong client relationships.
• Delivered exceptional customer service by understanding client needs, answering inquiries, and ensuring a positive overall experience.
• Managed daily business operations, including scheduling, communications, recordkeeping, and administrative tasks.
• Developed and executed marketing strategies across social media platforms to increase brand awareness and attract new clients.
• Created engaging content, promotional campaigns, and customer outreach initiatives to grow the business.
• Handled sales, invoicing, payment processing, and financial tracking while maintaining professionalism and accuracy.
• Built long-term client relationships through effective communication, trust, and personalized service.
• Demonstrated strong time management, organization, problem-solving, and self-motivation while independently managing business operations.
• Adapted business strategies based on customer feedback, market trends, and business goals to drive continued growth.

Client Service Manager - Sealed Air Corp. - Charlotte, NC

(2016-12 - 2019-12)

I was responsible for a lengthy book of business, spanning throughout the entire Northeast region, overseeing client relationships and order fulfillment for packaging solutions, ensuring projects run smoothly from order placement to delivery while coordinating between customers, sales and production teams

Client Service Coordinator - Schneider National - Dallas, TX

(2013-12 - 2016-12)

I was responsible for coordinating freight operations and supporting client accounts by managing shipment details and communicating with customers as well as drivers to ensure loads moved efficiently and on schedule

Customer Service Manager - Wal-Mart - Oakland, CA & Wylie, TX

(2011 - 2013)

I led a large customer service team and oversaw all front-end operations. I assisted in resolving customer concerns, and ensured a positive and efficient shopping experience for all

Team Member - Jamba Juice - Hayward, CA

(2010 - 2010)

I provided friendly customer service, operated registers, prepared smoothies and food items, and maintained a clean, efficient work environment

High School Diploma - Royal Sunset High School (2011)