Ashley Gerenser

Healthcare administration candidate and operations leader with 16+ years of experience in leadership, compliance, scheduling, documentation, workflow coordination, and process improvement. Completing a Bachelor of Science in Healthcare Administration in November 2026 and gaining applied experience in IRB and Human Research Protection Program consulting. Skilled at researching complex topics, organizing data, evaluating processes, and translating findings into practical reports and educational content.

Career interests include health informatics, research administration, compliance, and data-informed improvement.

Healthcare Administration Extern at Univo Group (2026-08 – Present)

Research IRB, Human Research Protection Program, clinical research, consulting, insurance, informed consent, and regulatory topics to support organizational projects.

• Built and analyzed a categorized comparison of large, midsized, and independent research consulting firms, including acquisition and hiring considerations; summarized findings in a written report.
• Create audience-specific educational content from Unifying Research podcast episodes for research professionals, participants, and caregivers, translating complex concepts into clear language.
• Reviewed FDA warning letters and current IRB and HRPP job postings and organized findings into usable spreadsheets and summaries.
• Evaluated a participant-facing telephone workflow, documented access and usability barriers, and recommended improvements to routing, voicemail, and callback options.

Leasing and Compliance Associate at TM Associates (2023-01 – 2024-12)

Coordinated administrative and compliance activities under HUD, Section 8, and Fair Housing requirements while maintaining confidential, audit-ready records.

• Verified eligibility information and supporting documentation; collaborated with healthcare providers, social workers, community agencies, and residents to resolve time-sensitive issues.
• Tracked outstanding requirements, managed multiple concurrent cases, and identified opportunities to streamline administrative workflows.

Service Administrator and Parts Associate at Campers Inn RV (2021-01 – 2023-12)

Coordinated high-volume scheduling, work orders, warranty administration, documentation, customer communication, procurement, and workflow tracking.

• Served as the central communication point among customers, technicians, vendors, and internal departments and resolved complex service issues.

Administrative Assistant and Receptionist at Church Administrative Office (2012-01 – 2021-12)

Managed scheduling, correspondence, records, reports, community-program coordination, and sensitive information with professionalism and discretion.

• Supported data collection, financial recordkeeping, spreadsheets, presentations, and organizational communications using Microsoft Office.

General Manager at Puma (2017-01 – 2019-12)

Directed staffing, scheduling, inventory, compliance, customer service, and financial performance for a high-volume location.

• Led hiring, training, coaching, and performance management; analyzed metrics and implemented operational improvements with regional leadership.

General Manager at MOM's Organic Market (2015-01 – 2017-12)

Managed daily operations, workforce scheduling, inventory control, service quality, and team performance while promoting accountability and continuous improvement.

Store Manager at AKM (2012-01 – 2015-12)

Led staffing, scheduling, inventory, customer service, financial transactions, employee development, and operational reporting.

Bachelor of Science in Healthcare Administration – ECPI University (2026-11)