Ashley Jordan

Analytical and detail-oriented professional with 14+ years of experience in healthcare operations, benefits coordination, records management, customer service, and administrative support. Proven ability to research complex issues, analyze data, interpret policies and procedures, provide staff training, and manage high-volume workloads while maintaining accuracy and compliance. Recognized for collaboration, problem-solving, and delivering results in fast-paced environments.

Coordination of Benefits Analyst at Health Net / Centene Corporation (2017-12 – Present)

• Analyze and coordinate benefits among multiple insurance carriers while ensuring compliance with established policies and procedures.
• Research and resolve complex eligibility, coverage, and benefit discrepancies through detailed review and analysis.
• Interpret documentation and maintain accurate records supporting operational objectives.
• Provide training, guidance, and workflow support to staff members.
• Manage competing priorities, urgent assignments, and special projects while maintaining quality standards.

Clerical Specialist III at Health Net / Centene Corporation (2015-08 – 2017-12)

• Reviewed claims documentation for accuracy, completeness, and compliance with established procedures.
• Maintained confidential records and performed quality review activities.
• Supported administrative operations through data entry, documentation management, and issue resolution.

Lead Clerk at Thunder Valley Casino Resort (2011-12 – 2015-08)

• Maintained inventory records, prepared operational reports, and supported daily business operations.
• Assisted with customer service, documentation review, and conflict resolution.

Associate in Science (A.S.) in Business – General – Sacramento City College (2017)

Medical Assistant Diploma – Anthem College – Sacramento (2009)