Ashley Nguyen

Technical Account Manager - Excellence Center

Talent

Exton, Township of West Whiteland, ChesterMember since February 3, 2023

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About

13 Years of experience in the cable industry working with linear and digital trafficking operations.

Technical Account Manager – Excellence Center (2022-Present)

Responsible for driving platform success
Providing technical guidance to the client success teams.
Work collaboratively across disciplines to learn, interpret, and train our CSM teams on the technical aspects of our platform’s capabilities and support business growth.
Provide guidance for technical capabilities during the RFP process.
Aid in troubleshooting performance issues and guiding the client success teams in their communication of our needs to customers.
Drive product improvement to meet emerging market needs.
Partner closely with internal teams (sales engineering, traders, ad operations, creative services, QA) to establish concrete processes for onboarding to meet the changing needs of our customers and industry.
Templatize deliverables like client facing RFP’s, QBR’s, Dashboard, and campaign delivery reports.
Communicate product improvements and changes back to the CSM teams.
Become the go-to hub for platform information and best practices.

Media Players, London, UK 2020 – 2022

Ad Operations Manager – Digital (2020-2022)

Assist in ad campaign set up and execution for Clients, Marketing, and Affiliates
QA and test creative assets
Troubleshoot creative, reporting, delivery, along with any other issues.
Work with clients and internal teams
Work alongside with DSP, DMP, and CDP partners.

Comcast Spotlight/Effectv, Chesterbrook, PA 2010 – 2020

Sr. Analyst Enterprise Workflow – Digital (2019-Present)

Leads analysis and design of existing and new business processes that span multiple areas of the organization,

including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.

Test new systems prior to launch defining success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
Develop training materials, conduct new hire training on new processes and refresher trainings for entry-level colleagues.
Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices.
Interacts closely with matrixed cross-functional teams (both field and corporate) to secure alignment.
Work directly with leadership digital and linear operations processes.

Analyst – Process Effectiveness Specialist – Digital (2018-2019)

Led the discovery process, analysis, and recommendations with other Process Delivery and Training Analysts.
Assisted with defining current processes and procedures that supported Traffic, Campaign Management, Master

Control, Business Intelligence, Business Operations, Engineering, Research, Information Technology, and Sales.

Developed scalable, plans and processes to speed time to market and improve operational efficiency.
Facilitated new hire and refresher training plans on the roll out of new processes.
Led projects and assisted with workflow revisions documenting changes.

Sr. Traffic Coordinator – Digital/Linear (2016-2018)

Worked with sales, planning and management teams to schedule and ensure commercial advertisements air on cable networks for high profile clients achieving desired results per contract terms.
Created linear plans in Strata View32 for import into various systems for all corporate programming buys.
Ensured all orders were completely in a timely manner according to deadlines and coordinated the schedule completion transfer.
Utilized various platforms including FreeWheel, Strata TIM, OAS, DFP, YE, YE Direct, Videology, Operative

One, Novar and Eclipse traffic systems.

Trained new Traffic Coordinators as requested by supervisor, distributed day-to-day work, and held weekly 1-on[1]1 meetings serving as a resource for team members with less experience.

Online/Pre-Roll Video Traffic Coordinator (2012-2016)

Responsible for the traffic flow, from inception to completion, of all incoming video and projects from various internal clients.
Collaborated with sales team to ensure workflow is maintained and milestones are met acting as a liaison managing timelines and schedules to ensure that requests are realistic and delivery dates were met.
Performed manual input of all orders to ensure client impression and revenue goals were met.
Maintained a customer-focused perspective, involving effective communication, creative problem solving and approachability in all situations.

Linear Traffic Coordinator (2010-2012)

Assisted 20 high billing Account Executives with daily trafficking of client’s orders maintaining a 99.9 run rate.
Evaluated and recommended technical and systematic procedures to assist in the servicing of clients.
Monitored, Scheduled and Sold inventory with focus on maximizing revenue
Used Strata TIM, Eclipse traffic system software daily