Ashley Rivers

Over 3 years of remote healthcare customer service experience with a proven track record of managing high-volume inbound calls while maintaining exceptional quality and accuracy standards. Expertise in handling complex benefit and coverage inquiries with professionalism and empathy. Skilled at learning and retaining detailed product information, service protocols, program guidelines, and compliance requirements.

Recognized for reliability, accountability, and ability to consistently meet or exceed performance metrics in high-volume environments.

Customer Service Representative at Everise (Present)

• Handle complex benefit and coverage inquiries with professionalism and empathy
• Navigate multiple systems to verify eligibility and resolve customer concerns efficiently
• Learn and retain detailed product information, service protocols, program guidelines, and compliance requirements
• De-escalate sensitive situations and provide compassionate support during complex healthcare matters
• Collaborate with internal teams to resolve issues promptly