Ashley Smith

Dynamic Retail Banker with a proven track record at Woodforest National Bank, excelling in customer service and fraud prevention. Recognized for enhancing client relationships and streamlining account services, resulting in improved customer satisfaction. Skilled in cash handling and multitasking, I am dedicated to fostering a positive banking experience.

RETAIL BANKER - Woodforest National Bank - Mayodan, NC

(2024-10)

• Assisted customers with banking needs and inquiries.
• Executed wire transfers, stop payments and account transfers.
• Trained new hires on customer service policies and procedures.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Generated monthly reports on customer activity and customer feedback.
• Monitored and verified suspicious activity on customer accounts.
• Educated customers on online banking and mobile banking applications.
• Maintained friendly and professional customer interactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
• Developed strong relationships with clients, creating lasting connections that contributed to business growth.
• Reduced transaction wait times through efficient multitasking and effective queue management techniques.
• Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
• Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
• Streamlined account opening processes for improved efficiency and a better client experience.
• Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
• Reached out, generated appointments and built new relationships to grow business.
• Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
• Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
• Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
• Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.

RETAIL STORE MANAGER - Dollar General - Sandy Ridge, NC

(2023-04 - 2024-07)

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Optimized store displays and appearance via strategic merchandising.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Managed store organization, maintenance, and purchasing functions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

PRE-SALES ROUTE SPECIALIST - Cheerwine - Colfax, NC

(2021-06 - 2023-04)

• Contributed to company growth by identifying potential new clients during regular routes, resulting in increased revenue opportunities.
• Streamlined communication with team members using GPS devices and mobile applications for real-time updates on delivery status and schedule changes.
• Managed paperwork efficiently, accurately recording logbooks, invoices, and proof of delivery documents as required.
• Handled delicate or high-value items with care during transportation to ensure no damage or loss occurred during transit.
• Pre-Sale drinks based on stores needs
• Built displays for stores to promote sales
• Stocked shelves and coolers
• Updated price tags and marketing signs

RETAIL STORE MANAGER - Tractor Supply Company - Madison, NC

(2017-02 - 2021-03)

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Submitted orders for new inventory.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Approved regular payroll submissions for employees.

Morehead High School, Eden, NC (2013-06)