Ashley Tapia

Dynamic and results-oriented HR and operations professional with 7+ years of progressive experience in public and private sectors. Proven ability to lead cross-functional teams, manage high-stakes employee relations, streamline administrative processes, and design innovative solutions that align workforce strategy with organizational goals. Adept at navigating complex HR compliance, payroll, insurance, and policy development with professionalism and precision.

HR & Administrative Services Manager - City of Junction City - Junction City, OR

(2023-01)

• Led hiring and onboarding efforts that reduced time-to-fill by 40% across all City departments.
• Revamped outdated HR policies and procedures, resulting in 100% compliance during external audit.
• Implemented a digital I-9 and records management system, reducing paper use by 85%.
• Designed and launched the City's first employee engagement survey, increasing satisfaction by 32%.
• Resolved 10+ high-level employee relation cases with zero formal grievances filed.
• Spearheaded training program improving collaboration and reducing turnover by 18%.
• Secured $75K in grant reimbursements for risk management and insurance claims.

Senior HR Generalist - GardaWorld - Remote

(2021-01 - 2023-12)

• Filled 200+ positions annually with a 95% offer acceptance rate.
• Introduced structured interview guides, reducing bias complaints by 50%.
• Created centralized tracking process, cutting recruiter workload by 20%.
• Launched recruiting campaigns that boosted applicant volume by 65%.
• Co-led ATS implementation (Workday), improving workflow and reporting.
• Recognized for top candidate satisfaction scores two years in a row.

Executive Team Leader – HR & Operations - Target - Springfield, OR

(2020-01 - 2021-12)

• Managed $80M in operations with 85+ employees and 15+ leaders.
• Reduced scheduling gaps by 30% and improved labor cost control.
• Achieved 22-point NPS increase through improved training.
• Launched recognition program increasing engagement by 40%.
• Reduced workplace incidents by 25% through safety training.

Senior Manager - Planet Fitness - Casa Grande, AZ

(2018-01 - 2020-12)

• Increased profits by 60% within a year by restructuring operations.
• Reduced turnover by 35% through better onboarding.
• Created SOPs that cut admin time by 25%.
• Ranked in top 5% of locations for customer satisfaction.

Program Manager - University of Arizona - Casa Grande, AZ

(2014-01 - 2017-12)

• Built outreach partnerships, increasing program enrollment by 45%.
• Improved training satisfaction by 70% with updated documentation.
• Streamlined scheduling to reduce labor costs by 15%.
• Maintained 100% grant compliance with no audit findings.

B.A. - Elementary & Special Education - Northern Arizona University (2016-01)