Ashlie Ramirez

Bilingual administrative and operations professional with experience supporting teams, organizing office functions, coordinating schedules, improving workflows, employee training, onboarding, customer service, collections, and compliance-focused records management. Experienced in employee performance reviews and cross-functional business support.

Manager - UCL Americas - Carrollton, TX

(2024-12)

• Provided administrative oversight for a team of 6 employees, coordinating assignments, office organization, and floor layout planning.
• Maintained and improved administrative scheduling systems, office organization, and daily workflows; used Oracle NetSuite and Microsoft Office to support records and reporting.
• Assisted with employee interviews and onboarding; maintained benefits records and human resources documentation.
• Conducted employee performance reviews, recommended disciplinary actions, coordinated employee training, and supported improvements to training procedures.
• Supported collections, payment processing, flexible payment arrangements, and quality-control activities.

Senior Collections - Black Key Consultant - North Richland Hills, TX

(2017-03 - 2024-12)

• Managed customer account collections, contacted debtors regarding outstanding balances, and established payment arrangements in accordance with applicable procedures.
• Trained new employees, coached agents, and supported team leads with escalated NSF and chargeback issues.
• Reviewed calls for quality assurance and compliance; validated information on claimed fraud accounts.
• Maintained employee files, light accounting records, and administrative documentation; supported payroll, insurance, and other HR-related processes.
• Coordinated collateral protection insurance and loss-mitigation documentation, including repossession, bankruptcy, insurance claims, and impounds.
• Tracked rental transportation arrangements for employees and customers and assisted with insurance coverage verification.
• Provided professional telephone support while handling multiple assignments and deadlines.

High School Diploma - Quanah High School (2004)

Data Entry coursework - Data Entry - North Central Texas College (2004 - 2005)