Ashliegh Kipen

Excellent customer service and ensuring guest satisfaction End-of-day payment processing and report writing Night shift operations management

Night Auditor - Holiday Inn Express - Grand Rapids, MI

(2024-10)

• Excellent customer service and ensuring guest satisfaction
• End-of-day payment processing and report writing
• Night shift operations management

Sales Coordinator / Center Manager - European Wax Center - Grand Rapids, MI

(2022-09 - 2024-10)

• Sales and operations management
• Customer satisfaction and quality assurance
• New hire training and development
• Supply chain management
• Sales strategy and coaching sessions

Sales / Shift Manager - Men's Wearhouse - Grandville, MI

(2021-01 - 2023-09)

• Sales and operations management
• Guest satisfaction and customer service
• Supply chain management
• Scheduling and employee training

Shift Manager - McDonald's - Hudsonville, MI

(2013-05 - 2022-01)

• Customer service and satisfaction
• Safety standards and health code compliance
• Staff scheduling and coordination
• Supply chain management