Asia Butler

Detail-oriented HR Coordinator with extensive experience in authorization and client services. Over 3 years of experience in health insurance verification and data management, I successfully maintained schedules and processed numerous authorizations daily. Demonstrated ability to train and educate associates, employees, clients and oversee client programs effectively.

Committed to enhancing organizational efficiency and fostering positive client interactions, ensuring that HR functions align with company objectives.

Biologics Manager at Medico CX (2025-03 – Present)

• Conduct education and alignment calls with partner physician clinics, acting as a Subject Matter Expert (SME) on biologic administrative workflows.
• Oversee EMR documentation and ensure medical claims utilize the correct HCPCS codes for accurate reimbursement while upholding strict HIPAA guidelines.
• Educate patients on their specific biologic therapy timeline, expected insurance timelines, and financial responsibilities.
• Manage the practice’s buy-and-bill lifecycle, ensuring accurate procurement, inventory management, and timely reimbursement to optimize revenue cycles.
• Initiate, submit, and track complex prior authorizations and benefits investigations for high-cost biologic therapies.
• Onboarding new provider offices, obtaining client lists, numerous training calls with staff and providers, updating training materials and data entry.
• Analyze fee schedules to evaluate for buy-and-bill viability, profitability, and long-term financial sustainability. Manage medication inventory and ordering processes efficiently for participating practices.

Authorization Coordinator II at IVX Health (2024-03 – 2025-03)

• Process buy and bill or specialty pharmacy medication prior authorizations by reviewing clinical documentation, ensuring insurance compliance, and securing timely approvals.
• Communicate with providers and insurers to gather necessary information, resolve denied claims, and support medication changes.
• Proactively investigated missing documentation to prevent account suspensions and maintained a strong focus on patient-centered communication and customer service.
• Collaborated with leadership to ensure accurate patient outcomes, led special projects with actionable research, and contributed to process improvements to enhance departmental efficiency and service quality.

Authorization Specialist at Geisinger (2023-05 – 2024-03)

• Coordinated complex schedules for multiple providers and nursing staff to ensure efficient workflow and continuity of patient care.
• Performed accurate data entry across various systems and departments to maintain up-to-date patient records.
• Mentored team members on new protocols, operational procedures, and system integrations to support smooth transitions and staff development.
• Additionally, processed high volumes of insurance authorizations daily, securing timely approvals to prevent delays in patient treatment.

Client Experience Ambassador at Community Services Group (2022-09 – 2023-05)

• Supervised multiple client programs, overseeing authorization and enrollment processes to improve overall service delivery and client satisfaction.
• Conducted thorough verification checks on submissions from county agencies to ensure compliance with established client service standards and regulatory requirements.

Bachelors in Applied Business Human Resources Management – Grand Canyon University (2022-11 – 2025-07)

Certificate in Business Administration – South Hills School of Business & Technology (2011-07 – 2013-06)