Asia Roberts

I help organizations improve operational efficiency, maintain regulatory compliance, support program administration, and enhance customer experiences through administrative coordination, grants management support, stakeholder engagement, and process execution. Holds a Master of Science in Psychology with experience supporting federal grant administration, compliance monitoring, customer service operations, security credentialing, and administrative processes. Supported administration of federal grant programs through application reviews, funding plan support, compliance monitoring, records management, and award administration activities.

Managed grant documentation, databases, reporting systems, and operational records supporting effective oversight and regulatory compliance. Assisted with development and maintenance of internal and external web resources supporting stakeholder communications and program visibility. Reviewed financial assistance applications, financial reports, and supporting documentation to ensure compliance with established administrative and financial policies.

Supported legal, administrative, and financial aspects of federal award administration and post-award monitoring activities. Processed security credentials while ensuring compliance with federal security requirements, identity verification standards, and data accuracy requirements. Delivered high-volume customer service support across healthcare, automotive, security, and government-related environments.

Monitored more than 25 security cameras while coordinating communication between security personnel, law enforcement agencies, and emergency responders. Combines analytical thinking, customer service, administrative support, compliance oversight, and stakeholder communication skills to support organizational goals.

Badge Technician at XPECT SOLUTIONS (2025-06 – Present)

• Process identification badge requests while ensuring compliance with federal security requirements and credentialing standards.
• Manage appointment scheduling, enrollment activities, customer support requests, and application processing activities.
• Enter, validate, and maintain sensitive data while ensuring accuracy and regulatory compliance.
• Assist government personnel and clients with badge issuance, troubleshooting, and account-related inquiries.
• Maintain confidentiality while handling sensitive information and identity verification processes.

Scanning Clerk at ARC SOLUTIONS (2025-05 – 2025-06)

• Prepared, processed, scanned, and organized documents in accordance with client requirements and quality standards.
• Verified document accuracy and maintained organized records supporting operational efficiency.

Grants Specialist (Pathways Program) at NATIONAL CANCER INSTITUTE (NIH) (2022-05 – 2023-12)

• Participated in development of funding plans supporting specialized federal grant programs.
• Reviewed grant applications, financial reports, and supporting documentation to ensure compliance with administrative and financial policies.
• Supported legal, administrative, and financial aspects of federal awards throughout the grant lifecycle.
• Maintained grant records, databases, reports, and operational documentation supporting effective program management.
• Assisted with negotiation and administration of Notices of Award (NOAs) and post-award activities.
• Reviewed funding announcements, grant guidelines, and policy documents supporting program execution.
• Utilized the eGrants system to manage program documentation and grant administration activities.

Business Development Center Representative at SHEEHY LEXUS OF ANNAPOLIS (2021-03 – 2022-04)

• Managed inbound calls, internet leads, online scheduling requests, and customer inquiries.
• Scheduled service appointments and maintained ongoing customer communications to improve retention and satisfaction.
• Followed up with customers regarding appointments, recommendations, and service-related needs.
• Delivered high-quality customer service while supporting dealership sales and service objectives.

Cashier at SHEEHY LEXUS OF ANNAPOLIS (2021-02 – 2021-03)

• Processed cash, checks, and credit card transactions while maintaining accurate financial records.
• Balanced daily transactions and reconciled payments to ensure accuracy and accountability.

Physical Security Dispatcher at METROPOLITAN PROTECTIVE SERVICES (2019-06 – 2020-12)

• Monitored 25+ surveillance cameras supporting security operations and incident response activities.
• Coordinated communications between security officers, police, fire departments, EMS personnel, and management teams.
• Maintained dispatch logs, equipment inventories, activity reports, and operational records.
• Controlled access to command center operations while maintaining security protocols and reporting standards.
• Prepared incident summaries, reports, spreadsheets, and operational documentation.

Master of Science in Psychology – Southern New Hampshire University (2022)