Torreno Roth

Customer-focused professional with 15+ years of experience delivering high-quality service, resolving issues, and representing brands with integrity. Known for listening first, adapting quickly, and engaging authentically to build trust and long-term relationships. Strong background in customer service, logistics, international athletics, and youth-focused community programs aligned with movement, teamwork, and positive outcomes.

Customer Relations Associate - Nike - San Clemente, CA

(2025-01)

• Lead and provide high-quality customer service experience while exceeding sales goals aligned with Nike's brand values and service standards.
• Assist customers with product inquiries, orders, returns, and issue resolution across multiple channels.
• Handle escalated concerns professionally to protect customer loyalty and operational integrity.
• Communicate clearly and empathetically while resolving concerns efficiently and professionally.
• Represent Nike with authenticity, positivity, and accountability in every customer interaction.
• Maintain accuracy, consistency, and speed in customer interactions.
• Contribute to a team culture focused on movement, inclusion, and continuous improvement.

Seasonal Associate - Nike - Napa, CA

(2024-12 - 2025-02)

Nike Napa Outlet

Seasonal Associate - Nike - San Diego, CA

(2025-02 - 2025-04)

Nike Citadel Outlet

Operations & Customer Support Associate - Freshpark Industries LLC - Huntington Beach, CA

(2012-01)

Support customers, partners, and internal teams through responsive, solutions-oriented communication.

• Coordinate orders, fulfillment accuracy, and customer inquiries across multiple channels.
• Resolve service issues efficiently to ensure positive customer experiences and repeat business.
• Represent the Freshpark brand professionally across in-person, phone, and digital interactions.
• Lead and support urban youth programs centered around action sports, movement, and positive culture.
• Help operate the 327 Program, a supervised after-school initiative serving inner-city youth from 3:00 PM to 7:00 PM while parents are at work.
• Provide a structured, safe environment focused on accountability, teamwork, and constructive use of time.
• Build trust with families, schools, and community partners through consistency and positive outcomes.

Movie Industry Driver - 399 Teamsters - North Hollywood, CA

(2015-01)

• Serve as a trusted point of contact for production teams, talent, and studio staff.
• Coordinate schedules, logistics, and time-sensitive deliveries in high-pressure environments.
• Ensure accurate, on-time delivery of high-value equipment to major studios.
• Adapt quickly to changing priorities while maintaining professionalism and service excellence.

Route Owner - FedEx Ground - Anaheim, CA

(2008-01 - 2014-12)

• Managed multiple high-volume delivery routes in South Orange County.
• Handled customer inquiries, delivery issues, and service recovery.
• Trained and supervised drivers to meet service standards.
• Expanded routes through relationship-based local outreach.

Professional Basketball Player - K-FUM Basket - Skellefteå, Sweden

(1999-01 - 2000-12)

• Competed as a professional athlete in an international league environment.
• Trained and performed at an elite level under structured coaching and team systems.
• Demonstrated discipline, accountability, and teamwork in a performance-driven setting.
• Adapted to international living, cultural differences, and professional expectations abroad.
• Represented the organization with professionalism on and off the court.

Associate of Arts - Electrical - Big Bend Community College