Asma Maha

Manage customer and internal calls to resolve inquiries efficiently Enter and track each interaction in the system to ensure accurate case follow-up Manage the administrative inbox by sorting and promptly responding to incoming emails

CUSTOMER SERVICE ADVISOR (CONTRACT) - ZURICH ASSURANCE DU CANADA

(2026-03)

• Manage customer and internal calls to resolve inquiries efficiently
• Enter and track each interaction in the system to ensure accurate case follow-up
• Manage the administrative inbox by sorting and promptly responding to incoming emails
• Archive request reports to ensure compliance and access to data
• Evaluate claims adjusters’ calls and develop coaching training

SCREENING AGENT - GARDA WORLD

(2025-02 - 2026-03)

• Screen passengers, non-passengers, and baggage
• Control access to restricted areas
• Interact with the public and provide professional and ethical customer service
• Follow regulations and procedures while demonstrating critical thinking

COLLECTIONS REPRESENTATIVE - BANQUE NATIONALE DU CANADA

(2021-10 - 2024-10)

• Answer customer calls, listen to their needs, and resolve situations
• Answer questions related to their financing product
• Propose and support personalized solutions to customer inquiries about banking services
• Advise customers and offer solutions regarding their personal loans, student loans, and lines of credit

CUSTOMER SERVICE REPRESENTATIVE - RENWIL

(2018-08 - 2021-05)

• Manage a team of independent sales representatives in the United States
• Make follow-up calls regarding stock availability and pricing inquiries
• Enter purchase orders by email and on the website in compliance with regulations
• Improve communication between the company and designers while providing exceptional customer service

COLLECTIONS REPRESENTATIVE - VIDEOTRON

(2013-04 - 2014-10)

• Make payment arrangements with customers
• Inform customers about the procedures to follow regarding payment arrangements
• Verify payment confirmation documents
• Make follow-up calls and enter call data

EDUCATOR - GARDERIE FAMILIALE

(2009-10 - 2011-12)

• Track children's development and adapt activities to their needs and interests
• Lead educational and recreational activities for children aged 0 to 5
• Ensure children's safety and well-being and monitor their development
• Communicate with parents and maintain records in accordance with standards

CUSTOMER SERVICE REPRESENTATIVE - INGENICO

(2011-08 - 2012-07)

• Call merchants and schedule appointments
• Track packages and enter reports
• Schedule appointments with Purolator and enter data
• Follow up with Bell & Desjardins and complete various types of orders

EDUCATOR - CPE BON-BON

(2007-04 - 2008-08)

• Plan and lead educational activities for children aged 0 to 5
• Observe children's development and adapt activities to their needs
• Ensure children's safety, hygiene, and well-being
• Collaborate with the team and communicate regularly with parents

MEDICAL ESTHETICIAN CERTIFICATE

• CERT: Esthetics Diploma - NEW AGE SPA (2027 - 2027)

COLLEGE DIPLOMA

• DEC: Human Resources Management - Human Resources Management - CÉGEP GRANBY (2024 - 2027)

FIRST AID CERTIFICATE

• RCR: First Aid Certificate - FORMATION MÉDI-SOIN DU QUÉBEC (2025 - 2025)

CUSTOMER SERVICE CERTIFICATE

• CERT: Customer Service Representative - IFP (2010 - 2013)

HIGH SCHOOL DIPLOMA

• DES: General Studies - General Studies - ÉCOLE SECONDAIRE ÉVANGÉLINE (2004 - 2009)