Atenea Gutierrez

Detail-oriented Certified Medical Administrative Assistant (CMAA) with hands-on urgent care experience in both front and back-office operations. CPR certified and bilingual in English and Spanish, with strong knowledge of patient intake, insurance verification, scheduling, and HIPAA compliance. Proven ability to support diverse patient populations while maintaining efficiency, professionalism, and compassionate care.

Medical Administrative Assistant (Work-Based Training) at Colton Urgent Care (2026)

• Greeted and checked in high-volume patient flow with professionalism
• Scheduled appointments and managed multi-line phone systems
• Verified insurance eligibility and collected co-payments
• Maintained accurate patient records using Electronic Health Records (EHR)
• Ensured HIPAA compliance and patient confidentiality
• Assisted with patient intake, documentation, and vital signs
• Prepared and sanitized exam rooms between patients
• Supported providers with clinical preparation and administrative tasks
• Maintained organized documentation to support efficient workflow

Receiving Clerk at Hybrid | San Bernardino, CA (2024-08 – 2025-09)

• Processed and verified incoming shipments
• Maintained inventory records and organized receiving documentation
• Met productivity standards in a fast-paced warehouse environment

High School Diploma – Banning High School (2024-09)

Certified Medical Administrative Assistant Program – Inland Empire Job Corps (2026-02)

Registered Nursing Program – San Bernardino Valley College